IT Support Technician

ADM; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A premier global nutrition company in Greater London is seeking an experienced IT Support Technician to maintain end-user technology solutions. This role will involve troubleshooting, supporting desktop and laptop computers, and ensuring compliance with IT Service Level Agreements. Candidates should possess a strong understanding of PC hardware, operating systems, and have at least 5 years of experience in a similar position within the financial services sector. Competitive benefits and career growth opportunities are offered.

Benefits

Flexible work arrangements

Subsidised health & fitness offers

Support for maternity and paternity leave

Qualifications

• Good experience of PC hardware environments including desktops and workstations.
• 5+ years’ experience working in an IT support role within Financial Services.
• Basic understanding of Financial products and ITIL processes.

Responsibilities

• Build, deploy and maintain desktop & laptop computers.
• Respond to user requests and deliver IT support within IT Service Level Agreements.
• Log and update IT incidents in the IT ticketing system.

Skills

PC hardware environments

Windows 11 & Apple OS

Office 365

Basic Cisco switch configuration

Interpersonal skills

Education

University degree in Computer Science or related field

Tools

Dell - Desktops and workstations

Reuters Trading

Microsoft Teams

Job description

Overview

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions and a leader in sustainability. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow.

An opportunity has arisen for a IT Support Technician in the City of London, to be responsible for the support and maintenance of end user technology solutions (desktops, laptops and telephones), shared office technology solutions (printers and meeting room video conferencing systems) and undertaking 1st line triage and troubleshooting for all IT support issues. This includes procuring, building & deploying new devices, installing & upgrading software/firmware, troubleshooting issues with devices, applications or services and resolving issues. The role delivers a first line response to a wide variety of IT issues which may require escalation and support from other IT teams to resolve. The role is accountable for ensuring resolution or effective escalation of IT issues to meet IT Service Level Agreements.

Responsibilities

• Build, deploy and maintain desktop & laptop computers, including installing/upgrading software, troubleshooting & resolving issues, relocating equipment and securely decommissioning retired equipment
• Respond to user requests / tickets and deliver IT support within IT Service Level Agreements. Own issues until resolved or escalated to an appropriate IT team for resolution
• Log and update IT incidents, problems & changes in the IT ticketing system with sufficient detail
• Support users working in office locations or via remote access
• Procure IT hardware & software as required and maintain the IT asset inventory
• Manage external vendor contracts, relationships and performance including the review & approval of invoices
• Perform basic network and telephony support including network port & patching maintenance, desk & mobile telephone support and voice recording system support
• Perform basic application support and troubleshooting
• Develop understanding and knowledge of in-house and bespoke developed systems
• Undertake project work including evaluation of new technologies
• Provide regular progress updates or deliver reporting as required
• Assist with Audit & Compliance work, responding to requests as required
• Follow ADM, ADMIS & ADMISI corporate policies & procedures as applicable
• Be part of the IT shift rota covering the hours of 7:00am - 6:00pm on UK business days and UK Bank Holidays
• Work with minimal supervision, prioritise workload and escalate to Line Manager when support is required

Your Profile / Qualifications

• Good experience of PC hardware environments including:
  • Dell - Desktops and workstations
  • Laptops and tablets
  • Printers
• Good experience of operating systems and software applications, ideally including:
• Windows 11 & Apple OS
• Microsoft applications including Office 365
• Reasonable experience of trading & market data platforms environments, ideally including:
• Reuters Trading, Trading Technologies, CQG, Fidessa
• LME, LSE, Eurex, ICE
• Reuters & Bloomberg
• Basic understanding in network technology & typology, ideally including:
• Basic Cisco switch configuration
• Basic network typology understanding and troubleshooting
• Basic understanding of communication hardware, platform environments and administration, ideally including:
• Patching & network cabling UTP, STP, CAT5, 6 and Fiber
• Zoom & Microsoft Teams
• Apple & Android smartphones
• Teams Recording - Redbox
• ISDN, SIP and lease lines
• Basic understanding of financial trading, risk management and back office systems
• Strong interpersonal skills and good oral and written communication abilities
• Basic understanding of Financial products and ITIL processes and standards
• University degree (ideally in Computer Science or related field)
• 5+ years’ experience working in an IT support role within Financial Services

Future Perspective

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path
• A culture that promotes continuous learning and diversity; participation in Employee Resource Groups, Pride network and mentoring programs
• Excellent career opportunities in a world-leading nutrition company
• Remuneration with a variety of social benefits like subsidised health & fitness offers
• ADM supports flexible work arrangements to balance work and life
• Additional benefits and support for maternity and paternity leave
• ADM encourages awareness of mental health, with a network of Mental Health First Aiders and training for new starters

Learn more about ADM at www.adm.com.

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About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Learn more at www.adm.com.