IT Support Technician

Mick George; Great Stukeley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A company in the construction industry is seeking an IT Support Technician based at their Head Office in Huntingdon. The role involves providing technical support, diagnosing IT issues, and collaborating with senior staff. Ideal candidates will have a strong interest in IT, communication skills, and a proactive attitude. The position offers comprehensive training and opportunities for progression, with various company benefits included.

Benefits

Company Pension

Employee Assistance Programme

28-Days holiday including bank holidays

Company benefit platform

Cycle to work scheme

PPE provided

Internal training

Room for progression

Qualifications

• Strong interest in IT and passion for problem-solving.
• Basic knowledge of computer hardware, software, and operating systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose hardware, software, and network issues.
• Install, configure, and maintain computer systems.

Skills

Interest in IT and problem-solving

Basic knowledge of computer hardware and software

Excellent communication skills

Proactive customer-focused attitude

Ability to work independently and in teams

Willingness to learn new technologies

Job description

Overview

Here at the Mick George Group we are currently recruiting an IT Support Technician to join the IT Department.

Location: Mick George Head Office – Huntingdon

Working Hours: Monday - Friday between 6am – 6pm, Occasional Saturday work. Overtime available. Pay: To be discussed. Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

As an IT Support Technician at Mick George, you will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to provide effective IT support to our staff. You will work alongside experienced professionals and gain hands-on experience in a range of IT systems and technologies.

Main Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Assist in the installation, configuration, and maintenance of computer systems, applications, and peripherals.
• Set up and configure user accounts, permissions, and passwords.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Document and maintain accurate records of IT support requests and resolutions.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Keep up-to-date with emerging technologies and industry trends.

Skills & Competencies

Essential

• A strong interest in IT and a passion for problem-solving.
• Basic knowledge of computer hardware, software, and operating systems.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused attitude.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Desired Skills (not mandatory but a plus):

• Familiarity with Microsoft Office Suite.
• Experience with troubleshooting basic networking issues.
• Basic knowledge of cybersecurity principles.
• Previous experience in a customer service role.

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.