IT Support Technician

Jobheron; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading Managed Service Provider in the Southeast is seeking a skilled IT Support Technician to provide field-based support across Sussex, Surrey, Essex, and Kent. The role involves troubleshooting, configuring networks, and installing solutions. Ideal candidates will have 2-3 years of experience in IT support, strong knowledge of VMware and Windows Server, and excellent communication skills. Competitive salary of GBP26,000 to GBP32,000 plus benefits offered.

Benefits

Company laptop

Mobile phone

Paid mileage & expenses

Life insurance

Ongoing training opportunities

Qualifications

• 2-3 years' IT support experience (preferably in an education environment).
• Strong working knowledge of VMware and Windows Server.
• Excellent troubleshooting and communication skills.

Responsibilities

• Providing on-site and remote IT support for clients.
• Supporting VMware/Hyper-V and Windows Server systems.
• Conducting hardware and software installations.

Skills

IT support experience

VMware

Windows Server

Active Directory

Excellent troubleshooting skills

Communication skills

Tools

VMware

Hyper-V

Google Workspace

Microsoft 365

Job description

IT Support Technician - Field Based Covering Sussex, Surrey, Essex & Kent GBP26,000 - GBP32,000 per annum + benefits

Established in 2002, our client is a trusted Managed Service Provider (MSP) delivering IT support and installation services to schools, colleges, and businesses across the Southeast.

Their success is built on one simple principle: relationships, not sales. By putting people at the heart of their service, they've built a reputation for quality, reliability, and long-term client trust. They're now looking for a skilled and motivated Field-Based IT Support Technician to join their growing team and provide first-class support to clients.

What's on Offer?

Joining the team means more than just a job - it's a chance to grow, progress, and be part of a supportive environment. You'll benefit from:

• A salary of GBP26,000 to GBP32,000 depending on experience
• Company laptop
• Mobile phone
• Paid mileage & expenses covered
• Life insurance
• Ongoing training & career progression opportunities

The IT Support Technician Role:

This is a varied and hands-on position where you'll work directly with clients across Sussex, Surrey, Essex, and Kent. From troubleshooting issues to configuring networks and installing solutions, no two days will be the same.

Your responsibilities will include:

• Providing on-site and remote IT support for desktops, laptops, servers, and networks
• Supporting and managing VMware/Hyper-V environments and Windows Server systems
• Managing Active Directory, Group Policy, DNS, DHCP, and VLANs
• Conducting hardware and software installations, updates, and backups
• Troubleshooting complex IT issues with professionalism and efficiency
• Supporting AV equipment and device imaging where required

This role offers excellent exposure to a wide range of technologies, with opportunities to develop your skills and progress within the company.

What We're Looking For:

• 2-3 years' IT support experience (preferably in an education environment)
• Strong working knowledge of VMware, Hyper-V, Windows Server, and networking
• Experience with Active Directory and Group Policy
• Excellent troubleshooting and communication skills
• A professional, client-focused attitude with the ability to work independently

Bonus skills (not essential but desirable):

• Experience with Unifi, Aruba, or Meraki wireless solutions
• MDM tools (Meraki, Jamf, Lightspeed, Apple Configurator)
• Google Workspace, Microsoft 365, Azure, Intune administration
• AV installation and 3CX administration

How to Apply

If you're an experienced IT Support Technician looking for a field-based role with variety, independence, and opportunities to grow, we'd love to hear from you. Apply today and become part of a team that puts people and relationships first.