IT Support Technician

ISR RECRUITMENT LIMITED; Devon and Torbay; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading professional services company in Exeter seeks an IT Support Technician to provide first-line technical support. Ideal candidates should have over a year of experience in a similar role, strong knowledge of Windows Server, and excellent Office 365 skills. This role offers an opportunity to manage multiple projects, assist with new hardware and software rollouts, and ensure smooth IT operations. A full driving license is essential, and the company provides a supportive environment focused on employee growth.

Benefits

25 days holiday plus bank holidays

Pension

Life Insurance

Medical

Qualifications

• 1+ years experience in a similar helpdesk or IT environment.
• Strong knowledge of Windows Server and Windows Desktop 10/11.
• Excellent Office 365 knowledge.

Responsibilities

• Provide first-line technical support and deal with helpdesk tickets.
• Assist with the roll-out of new hardware and software.
• Help ensure IT systems run smoothly and provide end-user IT training.

Skills

Customer service skills

Windows Server experience

Office 365 knowledge

Technical IT qualifications (CompTIA+, Network+)

ITIL experience

Job description

Overview

• IT Support Technician
• Exeter, Devon
• Up to c£25,000 per year
• 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc.

Skills and Experience

• 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential
• Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Experience of working within an ITIL environment would be valuable
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience within a Law Firm or similar area desirable but not essential
• Excellent customer service skills focused on providing your colleagues with first-class support

NB: A full driving licence is essential (access to a vehicle is not required, but beneficial)

The Opportunity

My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon.

This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects.

You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software.

Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems.

Applications

Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans