IT Support Technician

Pure Resourcing Solutions Limited; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic IT support firm in Colchester is looking for a hands-on IT Support Technician to join their friendly team. In this role, you will provide 1st and 2nd line technical support, assist with troubleshooting, and manage IT assets across multiple businesses. The ideal candidate will have experience in IT support, a good understanding of Microsoft 365 and Windows OS, and strong communication skills. A full UK driving license is essential for occasional site visits. This position requires working on-site 5 days a week.

Qualifications

• Experience in a 1st or 2nd line IT support role.
• Good working knowledge of Microsoft 365 and Windows OS.
• Basic knowledge of networking principles.

Responsibilities

• Provide technical support across all Group companies.
• Log and resolve IT support tickets.
• Support Microsoft 365 and Windows OS.

Skills

1st and 2nd line IT support

Microsoft 365

Windows operating systems

Active Directory or Entra ID user administration

Basic networking knowledge

Strong communication skills

Customer-focused approach

Job description

Overview

This is a broad and hands‑on IT role supporting multiple businesses within a growing Group environment. You will be joining a friendly, collaborative team and will play a key role in delivering day‑to‑day technical support, resolving issues, preparing equipment, and ensuring colleagues can work effectively across all sites. If you enjoy variety and being the person who can help with “anything that plugs in”, this is the role for you.

Please note that this is based 5-days on site in Colchester.

Key Responsibilities

• Provide 1st and 2nd line technical support across all Group companies


• Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed


• Support Microsoft 365, Windows OS and basic identity/user management


• Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals


• Assist with onboarding and offboarding, including account setup and device configuration


• Prepare, configure and roll out laptops, desktops and user equipment


• Maintain the Group IT asset register and supporting documentation


• Support meeting room equipment, office IT setups and general IT tasks


• Perform routine system checks, updates and general IT maintenance


• Work with the Group's Managed Service Provider for escalated issues

Experience Required

• Experience in a 1st or 2nd line IT support or service desk role


• Good working knowledge of Microsoft 365 and Windows operating systems


• Understanding of IT support principles, troubleshooting and ticket management


• Basic knowledge of Active Directory or Entra ID user administration


• Basic networking knowledge (e.g., DNS, DHCP, Wi‑Fi, VPN etc.)


• Comfortable supporting a wide range of hardware and general IT equipment


• Strong communication skills and the ability to assist users clearly and confidently


• A proactive, customer‑focused and team‑oriented approach


• Full UK driving licence (essential) for occasional site visits