IT support technician

Computerworld Personnel Ltd; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An IT recruitment agency is looking for an IT support technician to provide day-to-day support for clients, both remotely and on-site. The role includes working with Microsoft 365 technologies, hardware support, and ensuring customer satisfaction. A valid UK driver's license is required, and the salary is up to £30,000. Benefits include work from home and healthcare plan.

Benefits

Work from home

Health care plan

Holiday increases with length of service

Team socials

Retail discounts

Subsidised broadband

Qualifications

• You must have a valid UK driver's license and access to a vehicle.
• Experience in IT support, ideally in an MSP environment is required.

Responsibilities

• Provide day-to-day IT support for clients, both remotely and on site.
• Answer and triage calls, manage time effectively, and escalate issues.
• Ensure customer satisfaction and update documentation as required.
• Work with third-party vendors as necessary.
• Involved with hardware builds.

Skills

Great communicator

Microsoft 365 - Azure / Entra, Exchange Online, SharePoint, Office

Internet support - diagnostic, installation etc.

Hardware support - including printers, laptop

Various OS support - Windows, MacOS

Driver's license

DHCP, DNS

Experience in an MSP

Tools

Remote monitoring and Management tools - DATTO

Virtual Environments - Hyper-V, VMWare

Networking experience - modems, routers and switches

Data Storage - RAID, NAS etc.

Job description

Overview

IT support technician - MSP | Up to £30k | Working from home with client visits | Devon

Benefits include: work from home (apart from client visits and initial onboarding), health care plan, holiday increases with length of service, team socials, retail discounts, subsidised broadband.

Responsibilities

• You will be providing day to day IT support for clients, remotely and on site when needed.
• You will be answering and triaging calls, sticking to SLA, managing your time effectively, and escalating when necessary.
• You will be providing customer updates and ensuring customer satisfaction as well as updating documentation as necessary.
• You will work with third party vendors when necessary.
• You will be involved with hardware builds.

This company has an excellent reputation, and you will be exposed to a wide range of technologies and technical support that will advance your skillset.

What they are looking for

• Great communicator
• Ideally experience in an MSP or supporting lots of external end users
• Driver's license
• Microsoft 365 - Azure / Entra, Exchange Online, SharePoint, Office
• Internet support - diagnostic, installation etc.
• Hardware support - including printers, laptop
• Various OS support - Windows, MacOS
• Group Policy
• DHCP, DNS

Desirable

• Remote monitoring and Management tools - DATTO
• Virtual Environments - Hyper-V, VMWare
• Networking experience - modems, routers and switches
• Data Storage - RAID, NAS etc.

This role requires right to work in the UK, and a valid UK drivers license as well as access to a vehicle.

Due to the nature of the role, you will need to complete a DBS check to be successful - once selected.

This is an urgent role - if you are interested, then please apply quoting reference: 102916

MSP , managed Service provider , Microsoft 365 , Azure Active directory , Entra ID , Exchange , SharePoint , Office 365 , DHCP , DNS , routers , switches , Hyper V , VMWare , Veeam , MacOS , Windows , group policy , configuration , laptop , RMM

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.