IT Support Technician

Pin Point Recruitment; Brentwood; On-site; GBP 28,000; Full time

Job summary

A recruitment agency in the UK is looking for an IT Support Technician to provide high-quality 1st and 2nd line support primarily for Windows environments. The successful candidate will be responsible for installing, configuring, and maintaining desktop systems, troubleshooting issues, and administering Active Directory and user accounts. This role requires excellent customer service skills and technical expertise to resolve incidents efficiently. The position offers a competitive salary of £27,500 per annum and comprehensive holiday benefits.

Benefits

25 days annual leave + bank holidays

Qualifications

• Experience in providing 1st & 2nd line IT support.
• Technical skills in hardware/software installation and troubleshooting.
• Ability to maintain communication systems and data protection.

Responsibilities

• Install, configure and maintain Windows desktop environments.
• Provide IT support via the Service Desk.
• Administer Active Directory and manage permissions.

Skills

Customer-focused

Technically capable

Incident resolution

Active Directory administration

VMWare support

Tools

Windows 10

Windows 11

Microsoft Exchange

Mitel

Job description

IT Support Technician (1st & 2nd Line Support)

Location : Warley (with travel to other sites as required)

Salary : £27,500 per annum

Hours : Monday Friday, 09 : 00 17 : 00

Holiday : 25 days annual leave + bank holidays

Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.

The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.

Key Responsibilities

• Install, configure and maintain Windows 10 and Windows 11 desktop environments
• Provide 1st & 2nd line IT support via the Service Desk
• Support users in both physical and VMWare virtual environments
• Install, configure and troubleshoot hardware and software for desktop and mobile devices
• Ensure communication systems deliver seamless service, resolving incidents promptly
• Administer Active Directory and Microsoft Exchange accounts and access permissions
• Maintain secure file storage access and data protection
• Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)