IT Support Technician

major-recruitment; Blackburn; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking an IT Support Specialist to provide 1st and 2nd line support across multiple sites. This role involves maintaining and configuring devices, supporting end users, and managing IT assets. The ideal candidate will have experience in a similar role and strong knowledge of Windows OS and Microsoft 365. The position offers a basic salary of £27,000 plus bonuses and opportunities for hands-on training and skill development in a dynamic work environment.

Benefits

£2,000 annual KPI bonus

35-hour work week

Hands-on training across systems

Variety in daily tasks

Qualifications

• Prior experience in a similar 1st / 2nd line support role.
• Solid working knowledge of Windows OS, Microsoft 365, basic networking, and MDM.
• Confidence troubleshooting and communicating with stakeholders across all levels.

Responsibilities

• Providing 1st / 2nd line support across a busy, multi-site environment.
• Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, and iPads.
• Supporting end users on Office 365 – including Teams and SharePoint.
• Taking ownership of IT asset management.
• Helping ensure systems are maintained and checked regularly.
• Working closely with external vendors for improvement projects.

Skills

1st / 2nd line support experience

Windows OS knowledge

Microsoft 365 proficiency

Basic networking skills

Mobile Device Management (MDM)

Troubleshooting confidence

Organisational skills

IT enthusiasm

Job description

Job Description

Looking for your next hands‑on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems – this could be your perfect next step.

What's in it for you?

• £27,000 basic salary + up to £2,000 annual KPI bonus
• 35‑hour work week
• Hands‑on training across systems, security, networking and more
• The chance to build broad technical skills in a close‑knit team
• A role where no two days are the same – variety is guaranteed!

What you'll be doing

• Providing 1st / 2nd line support across a busy, multi‑site environment.
• Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more.
• Supporting end users on Office 365 – including Teams, SharePoint, MFA, Intune.
• Taking ownership of IT asset management, including deployment, tagging, and documentation.
• Helping ensure systems are spot on – including scheduled checks and on‑site tech support during key events (with time off in lieu for any out‑of‑hours work).
• Working closely with external vendors and helping to scope and deliver improvement projects.

What you'll need

• Prior experience in a similar 1st / 2nd line support role.
• Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM).
• Confidence troubleshooting and communicating with stakeholders across all levels.
• An organised mindset – you'll be tracking assets, stock levels, and support requests.
• A genuine enthusiasm for IT and learning – this team will invest in your development.

Ready to apply?

We get it – your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role.

INDEP