IT Support Technician

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 27,000 - 34,000; Full time

Job summary

An educational organization in Birmingham seeks an enthusiastic IT Support Technician. You will provide technical advice and support, manage ICT equipment, and resolve technical issues for staff and students. Applicants should hold GCSEs in Maths and English, possess relevant IT qualifications, and have experience in an IT environment. This full-time, permanent position offers a salary of £27,254 to £33,699, with opportunities for professional development and a supportive workplace.

Benefits

Commitment to professional development

Access to staff wellbeing initiatives

Wide range of employee benefits

Qualifications

• Hold GCSE’s including Maths and English at level 4 or above.
• Recognized and relevant IT qualifications.
• Experience of working in an IT environment.

Responsibilities

• Provide support and technical advice for ICT curriculum related activities.
• Install new software and hardware and implement upgrades.
• Manage Apple, Android, and Windows devices using mobile device management solutions.

Skills

Knowledge of Core IT technologies

Experience of working in an IT environment

GCSE’s including Maths and English at level 4 or above

Experience with Windows, Apple and mobile operating systems

Proficiency in M365 applications

Education

Recognized and relevant IT qualifications

GCSE’s including Maths and English

Tools

Microsoft Intune

Azure AD

Help Desk System

Backup solutions

Anti-virus software

Job description

IT Support Technician

Required to start: ASAP

Permanent

Full Year – Full Time – 36.5 hours per week

Salary: Grade 3 (Points 9 – 22)-£27,254to£33,699

Summit Learning Trust Mission Statement

Success through Endeavour

Ambition through Challenge

Strength through Diversity

About this Role

We have an exciting opportunity for an enthusiastic IT professional to join the central trust team to provide support and technical advice for the ICT curriculum related activities to all staff and students across the Summit Learning Trust

As part of the Service Delivery team, you will play a vital role in managing and maintaining ICT equipment and applications across all Academies for all staff and students in the Trust as well as resolving support requests logged via the Helpdesk system. This is to ensure that customer satisfaction and continuous service delivery demands are met.

Key Responsibilities

• The role of the IT technician is to provide support and technical advice for ICT curriculum related activities to all staff and students across the Summit Learning Trust.
• Install new software and hardware and ensure latest software upgrades are implemented.
• Manage Apple, Android and Windows devices using mobile device management solutions such as Intune and Endpoint manager.
• Maintain cloud user identities in Azure / Entra ID.
• Provision devices with operating systems, software and configuration profiles via the cloud.
• Setup equipment such as PC, laptops, Tablets, mobile devices, data projectors, interactive smartboards, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

About You

• Hold GCSE’s including Maths and English at level 4 or above or equivalent
• Recognized and relevant IT qualifications
• Knowledge of Core IT technologies
• Experience of working in an IT environment
• Experience of working with key software such as:
  • Windows, Apple and mobile operating systems
  • M365 applications Microsoft AD and group policy
  • Azure AD / Entra ID
  • Microsoft Intune / Endpoint Manager
  • Backup solutions
  • Anti-virus software
  • Safeguarding applications
  • Help Desk System
  • PaperCut / Follow-me-printing or similar systems

About the Trust

https://www.summitlearningtrust.org.uk/

Why Join Summit Learning Trust?

• A welcoming, supportive, and inclusive working environment.
• Commitment to your professional development with high quality CPD opportunities and career progression.
• Access to staff wellbeing initiatives and a wide range of employee benefits.
• The chance to make a meaning impact on the lives of young people.

Closing date for applications is Wednesday 7th January 2026 at midday and interviews will be held shortly after.

We warmly welcome applications from candidates of all backgrounds and communities. Summit Learning Trust is proud to be an equal opportunities employer, committed to creating a workplace where everyone feels valued, respected and supported to thrive.

We are committed to safeguarding and promoting the welfare of children and young people and expect all colleagues to share this commitment. All appointments will be subject to an enhanced DBS check, including a Children’s Barred List check., and online searches will be conducted for shortlisted candidates. Our Child Protection and Safeguarding Policy is available to view here. If you require the application form in a different format, please contact [e-mail]