IT Support Team Lead — Hands-On, Onsite Delivery

Stefanini; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading IT support company seeks a Hands-On Team Leader in Coventry. The role involves managing a team of On-Site Technicians to deliver high-quality customer service and IT support across multiple sites in Europe. Candidates should have at least four years of IT support experience and one year in a leadership position. Proficiency in English and knowledge of MS Office 365 are essential. This role offers a unique opportunity to work in a dynamic environment, contributing to the success of essential IT services.

Qualifications

• 4 years of experience in an IT Support role.
• 1 year of experience as a team leader.
• Proficiency in English.

Responsibilities

• Manage OSS team to meet ticket handling standards.
• Schedule yearly reviews with team members.
• Provide on-site support to the Coventry site.

Skills

IT Support experience

Leadership skills

Customer service orientation

Organizational skills

Adaptability

Multitasking

Education

ITIL Certification

Tools

Service Now

MS Office 365

Lenovo hardware knowledge

Job description

A leading IT support company seeks a Hands-On Team Leader in Coventry. The role involves managing a team of On-Site Technicians to deliver high-quality customer service and IT support across multiple sites in Europe. Candidates should have at least four years of IT support experience and one year in a leadership position. Proficiency in English and knowledge of MS Office 365 are essential. This role offers a unique opportunity to work in a dynamic environment, contributing to the success of essential IT services.