IT Support & Systems Administrator

FORDS Packaging Systems Ltd; Peacehaven; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading packaging technology company based in Peacehaven seeks an experienced IT Support & Systems Administrator. This hands-on role partners with the IT Manager to provide daily IT services and support strategic projects. Ideal candidates will have strong experience in IT support, particularly with Windows Server and Microsoft 365. The position offers competitive remuneration, a 37-hour week, and various benefits, including early finishes on Fridays and generous holiday allowance.

Benefits

Discretionary bonus

Early Friday finish

25 days holiday plus bank holidays

Company life insurance

Pension 5%

Independent Financial Adviser access

Qualifications

• Strong hands-on IT experience, ideally in an SME.
• Practical experience with helpdesk tools like Jira.
• Solid knowledge of Windows Server and Active Directory.

Responsibilities

• Provide front-line support for IT queries.
• Triage incoming tickets in Jira for timely responses.
• Support Microsoft 365 environment for business needs.
• Assist with cyber security tasks and ERP system administration.

Skills

IT Technician/Engineer experience

Helpdesk tools experience (Jira)

Windows Server knowledge

Microsoft 365 proficiency

Networking knowledge

User support understanding

Job description

IT Support & Systems Administrator

We have created a brand-new role for an experienced IT Support & Systems Administrator to partner with our IT Manager in providing excellent day‑to‑day IT service, and supporting broader IT initiatives. This is a hands‑on, user‑centric role. You’ll be the go‑to person for our colleagues, ensuring smooth operations and assisting the IT Manager with strategic projects. If you are looking for a great next step in your IT career – a mix of support + project work + systems administration – we’d love to hear from you.

You’ll thrive if you enjoy:

• Helping people solve IT issues quickly and confidently and being the backbone of a strong IT function
• Working across systems and applications (not just desktop support)
• Being approachable, service‑oriented and proactive
• Having the opportunity to work closely with a highly experienced IT Manager, gain broad exposure and expand your technical skill and depth
• Being part of a growing, dynamic business with a mission to innovate in packaging technology

Key Duties

• Provide front‑line and escalation support for IT queries (hardware, software, systems and network) for our employee base of around 70, including several USA based employees.
• Triage incoming tickets in Jira, respond in a timely manner and maintain high service levels
• Support the Microsoft 365 environment: Outlook, SharePoint, OneDrive, Office apps to achieve business requirements.
• Assist the IT Manager with cyber security tasks: patch management, antivirus, firewall monitoring
• Become a super‑user and system administrator for our ERP (Epicor) system and associated reporting tools; support users across departments
• Assist with IT procurement, supplier liaison, contract management (hardware, software, consumables).
• Support our telephony and mobile/landline infrastructure
• Delivery of IT training and inductions as required
• Participate in and assist project delivery of IT initiatives (e.g., migrations, new tools and software)
• Liaise with external MSP as directed and required.
• Any such tasks required from time to time, provided they are within the competence of the job holder.
• Very occasional out of hours support.

Skills / Experience

Essential

• Strong experience in a hands‑on IT Technician/Engineer/Support role (ideally in SME environment)
• Practical experience with helpdesk tools (e.g., Jira, ServiceNow)
• Strong working knowledge of Windows Server, Windows 11, Active Directory
• Good experience with Microsoft 365 (including SharePoint/OneDrive)
• Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting
• Broad understanding of IT systems: hardware, software, user support

Desirable

• Azure and Intune Administration
• Cyber security awareness (e.g., SIEM, baseline configuration)
• Antivirus & patch management administration
• Database and/or coding experience
• ERP system experience (especially user support or reporting)
• Experience with cloud and physical server hardware
• Proven ability to write user documentation and support business processes

Person Specification

• A DBS Clearance will be required for this role
• Excellent communicator who builds strong relationships across departments
• Outstanding service mindset: proactive, responsive, helpful
• Strong attention to detail and accuracy in work
• Organised and able to manage a mixed workload, balancing routine support with project activity
• Collaborative team player, but also comfortable working independently
• Enthusiastic, keen to learn and grow your technical skills

Remuneration

• £competitive
• Discretionary bonus
• Early Friday finish – 37 hour working week (Monday to Thursday 8.00am – 4.30pm, Friday 8.00am – 1.00pm)
• 25 days holiday + bank holidays
• Company life insurance x 6 times
• Pension 5%
• Income protection after 3 years’ service
• Access to Independent Financial Adviser
• Office based – at our modern offices in Kempston, Bedfordshire.