IT Support Specialist II

Sony Interactive Entertainment; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment technology company in Liverpool seeks an IT Support Manager for managing desktop support services for game development teams. Responsibilities include overseeing a service desk, managing hardware and software installations, and maintaining desktop security. Ideal candidates have experience in desktop support, strong OS knowledge including Linux and Windows, and familiarity with the gaming industry. This role provides an opportunity to work in a dynamic and inclusive environment.

Benefits

Inclusive work environment

Opportunities for professional growth

Qualifications

• Good experience in a hands-on support role.
• Experience in desktop support, software support and infrastructure.
• Strong knowledge of desktop hardware.
• Knowledge and experience of the gaming industry is desirable.

Responsibilities

• Manage IT support services for game development specialists.
• Install and configure hardware & software.
• Oversee and manage major desktop projects.
• Establish and maintain relationships with the Development Studio.

Skills

Experience in desktop support

Operating system knowledge including Linux, MacOS, Windows

Knowledge of Active Directory, DNS, DHCP

Client focused and problem solving mentality

Tools

Desktop hardware

ITIL foundation

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Provision of desktop support services to gaming developers including game development kits, audio visual technology and telephony. Support team for all desktop hardware and software support.

Primary responsibilities:

• Manage IT support services for game development specialists
• Management of an active service desk and monitoring and management of task allocation and completion within agreed SLAs
• Management of all aspects of day to day IT desktop support (workstations, cabling, telephony, software).
• Oversee and manage major desktop projects (workstations upgrades, software changes, staff moves)
• Installation and configuration of hardware & software
• Management and teaching IT skills to an apprentice
• Establishing and maintaining working relationships with the Development Studio
• Monitoring and control of IT service SLAs
• Staff management and resourcing for desktop support

What you’ll be doing:

• Responsible for desktop security and asset management control
• Management and distribution of IT peripherals
• Optimise desktop performance
• Participate in hardware and software product selection
• Ensure that the support team is fully conversant with IT and information security policy and guidance
• Ensure that the provision of services are compliant with Current Security Policies

What we’re looking for:

• Good experience in a hands on support role
• Experience in desktop support, software support and infrastructure.
• Establishing, managing and monitoring support processes for a high availability, high capacity site
• Workstation and desktop planning and management
• Managing a service desk
• Detailed desktop operating system knowledge/experience including Linux, MacOS, and Windows
• Strong Knowledge of desktop hardware
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)
• Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
• An ability to work under pressure and prioritise effectively
• Flexible, personable, client focused and problem solving mentality
• ITIL foundation preferable but not essential.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.