IT Support Specialist - Helpdesk, Deployments & On-Call

Butler Snow LLP; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A law firm in Birmingham is looking for an experienced IT Support Analyst to troubleshoot software and hardware issues, assist with technology deployments, and deliver outstanding customer support. Ideal candidates will have 2-3 years of IT support experience and proficiency in various operating systems. The firm provides comprehensive benefits including medical, dental, and vision, alongside opportunities for professional growth in an inclusive and community-focused workplace.

Benefits

Medical benefits

Dental benefits

Vision benefits

Professional growth opportunities

Qualifications

• Minimum of 2-3 years of IT support experience.
• Skilled in diagnosing software and hardware issues.
• Excellent customer service skills.

Responsibilities

• Diagnose software and hardware issues.
• Assist with technology deployments.
• Provide excellent customer service.

Skills

Diagnosis of software issues

Diagnosis of hardware issues

Customer service

Various operating systems

Job description

A law firm in Birmingham is seeking an experienced IT Support Analyst. This role involves diagnosing software and hardware issues, assisting with technology deployments, and providing excellent customer service. Candidates should have 2-3 years of IT support experience and be skilled in various operating systems. The firm offers medical, dental, and vision benefits, along with professional growth opportunities in a collaborative environment. Join a values-driven organization fostering inclusion and community engagement.