IT Support Officer

Your World Recruitment Group; Leicester; On-site; Full time

Job summary

Your World Recruitment Group is seeking an IT Support professional for a varied role across Leicester. You will be responsible for providing second- and third-line support while ensuring IT equipment is properly installed and maintained. This temporary position will require you to engage effectively with users, diagnose issues, and adapt to a variety of environments including offices and hospitals. Ideal candidates will possess relevant technical qualifications and a dependable vehicle.

Qualifications

• Car driver with access to own vehicle required.
• Relevant technical qualifications needed.
• Experience in IT hardware repair is a plus.

Responsibilities

• Educate users on technical issues and solutions.
• Install and repair IT hardware while ensuring compliance.
• Diagnose IT issues and plan complex work schedules.

Skills

Communication skills

Efficiency

Self-motivation

Organizational skills

Education

Relevant Degree or Equivalent technical experience

A Level / HNC relevant to IT

Entry-level qualification in IM&T

Job description

This role is to provide second- and third-line IT Support to all clients sites across Leicester, Leicestershire and Rutland with a main focus of replacing IT equipment across the estate. Working in a mixture of sites ranging from administrative buildings to community hospitals, so a reliable car is essential for this role.

The role is a varied post, requiring you to quickly identify, research, and resolve IT technical issues efficiently. You must possess good communication skills, be highly organised, self-motivated and efficient. Be able to diagnose and troubleshoot hardware and software issues and resolve them within our Service Level Agreements,.

Although the job role is mainly Monday to Friday, office hours 09.00 to 17.00, there are at times the need for early starts/late finishes.

Location: Various sites around the Leicester area

Job Type: Temporary

Duration of booking: Expected to last end of October 2025 with possible extension

Proposed start date: ASAP

Pay Rates: Up to £17 per hour PAYE inclusive of holiday pay or £19 per hour Umbrella

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Based: Office / Hospital

Skill and Knowledge

• Must be a car driver and have access to your own vehicle
• Relevant Degree or Equivalent technical experience
• Qualified to A Level / HNC with a high proportion of content relevant to the role or equivalent experience
• At least one qualification in an IM&T related industry qualification at entry level is required for this role

MAIN DUTIES AND RESPONSIBILITIES:

• Regularly educating users to help them understand technical issues and to avoid repeats of issues. Relaying technical information to users in a way that they can understand
• Installing new and replacement pieces of IT hardware in a safe way, ensuring electrical compliance is adhered to and that health and safety issues are avoided in the work that is undertaken
• Repairing items of IT hardware and re-installation of software and systems
• Regularly runs IT software and hardware diagnostics to identify solutions
• Plan and organise your work which will consist of a number of complex activities which could require adjustment and rescheduling on a day-to-day basis
• Participate in new ways of working and the implementation of change
• Acts as a professional role model to all staff and clients at all times
• Develop effective and efficient relationships with members of all teams on issues related to your duties
• Act in a professional manner and ensure adherence to the LHIS Values and Trust policy at all times

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Created on 22/06/2025 by TN United Kingdom