IT Support Field Technician - Decommissioning Project

Fortis Hayes; Windlesham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT services firm is seeking an experienced IT Support Field Technician in Windlesham. This role involves decommissioning data center hardware, managing inventory, and adhering to security protocols. Ideal candidates will have hands-on experience with IT hardware and excellent documentation skills. Physical capability to handle heavy equipment is required. Offering competitive compensation.

Qualifications

• Proven experience in a hands-on IT role.
• Strong emphasis on practical experience with hardware.
• Ability to follow instructions with accuracy.

Responsibilities

• Execute physical decommissioning of IT assets.
• Update asset inventories accurately.
• Coordinate with the Project Manager on progress.

Skills

Experience as an IT Support Technician

Hardware decommissioning

Familiarity with hardware vendors (HP, Dell, Cisco)

Instruction following

Physical capability to lift heavy equipment

Organizational skills

Education

CompTIA A+ or equivalent certification

Job description

Job Summary

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Responsibilities

• Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.
• Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.
• Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.
• Adhere strictly to all client security policies and data destruction protocols.
• Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.
• Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills

• Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.
• Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.
• Familiarity with hardware from major vendors like HP, Dell, and Cisco.
• Ability to methodically follow instructions and checklists with a high degree of accuracy.
• Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).
• Excellent organizational and documentation skills.

Preferred Qualifications

• CompTIA A+ or equivalent certification.
• Prior experience with IT Asset Disposition (ITAD) or data center migration projects.
• Awareness of data security standards (e.g., NIST 800-88).