IT Support Engineer - SC Cleared

JR United Kingdom; Tidworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT service provider is seeking a skilled IT support professional in Tidworth. The role involves managing IT support tickets, maintaining assets, and handling hardware repairs. Candidates should have strong knowledge of Windows OS and Office 365, along with confidence in hardware troubleshooting. Active SC clearance is required. This position offers an inside IR35 contract at £18.87/hr, with daily onsite work. The contract runs until December 12th.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Responsibilities

• Manage and respond to IT support tickets for the local hub and surrounding spokes.
• Maintain accurate stock control and asset management.
• Handle hardware repairs for in-warranty devices.
• Process IT equipment disposals in line with contractual obligations.
• Support hardware rollouts, deployments, and break-fix activities.

Skills

Windows OS

Office 365

Intel-based hardware

hardware troubleshooting

rollouts

deployments

excellent communication

organisational skills

Job description

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EU work permit required:

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Job Views:

2

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Inside IR35 contract - £18.87/hr - (start date ASAP - till 12th of Dec)

Role will require being onsite everyday - office location Tidworth

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.