IT Support Engineer — Remote Work & Growth Opportunities

Soldo ltd; City of Westminster; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A proactive spend management solution provider in the United Kingdom is seeking an IT Support Engineer to deliver hands-on support to end users. The ideal candidate will assist with hardware installations and software upgrades, ensuring efficient service delivery within a fast-paced environment. Responsibilities include managing multiple platforms and working alongside managed service providers. This role offers private healthcare, flexible working options, and significant career development opportunities.

Benefits

Private healthcare for you and your family

Pension scheme

£500 annual career development budget

Flexible working options

60 days work anywhere

25 days off plus public holidays

Up to 2 volunteering days per year

Employee Assistance Programme

Tax-efficient bike-to-work scheme

Qualifications

• Experience in a customer-facing role supporting end-user compute services.
• Proficiency with Windows 10, Azure, Microsoft 365, and Intune.
• Mac device experience, including JAMF administration.

Responsibilities

• Provide support for Windows, Linux, and Mac devices.
• Administer Microsoft 365 tenant for seamless service delivery.
• Respond to and resolve escalated service tickets.

Skills

Engineering Support

Information Security

Data Analysis

Education

Certification for Azure technologies

Experience in ITIL with Service Management tools

Tools

Microsoft 365

Intune

JAMF

Job description

A proactive spend management solution provider in the United Kingdom is seeking an IT Support Engineer to deliver hands-on support to end users. The ideal candidate will assist with hardware installations and software upgrades, ensuring efficient service delivery within a fast-paced environment. Responsibilities include managing multiple platforms and working alongside managed service providers. This role offers private healthcare, flexible working options, and significant career development opportunities.