IT Support Engineer - Liverpool

Circle Recruitment; Liverpool; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT firm in Liverpool is seeking an experienced IT Support Engineer to provide expert IT assistance and support. The ideal candidate will have strong knowledge of Windows Server, Azure, and Intune, along with a can-do attitude for new challenges. This hands-on role offers a hybrid working model. Responsibilities include diagnosis of IT issues, deployment of software, and maintenance of the current infrastructure. Competitive salary and benefits included.

Qualifications

• Experience of working at a 2nd line IT support level.
• Experience with Windows Server 19 / 2025.
• Good working knowledge of support on-prem and configuring hybrid infrastructure.

Responsibilities

• Delivering courteous and expert IT assistance to all personnel.
• Diagnosis and resolution of IT concerns via remote and on-site methods.
• Deployment of desktop/server software and hardware solutions.

Skills

2nd line IT support

Windows 10 / 11 experience

Windows Server 19 / 2025 experience

Intune

Azure

O365 suite - Exchange Online

Active Directory

TCP / IP troubleshooting

Job description

IT Support Engineer - Liverpool

An IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool.

My client is looking for someone with a can‑do attitude who is rising to facing new challenges, as this will be a hands‑on role, offering hybrid working.

Key skills required

• Experience of working at a 2nd line IT support level
• Experience with Windows Server 19 / 2025
• Windows 10 / 11 & M365 experience
• Azure, Entra and Intune experience
• Good working knowledge of support on‑prem and configuring hybrid infrastructure environments
• Hyper‑V virtualisation
• O365 suite - Exchange Online
• Active Directory, Group Policy (DNS / DHCP)
• VOIP telephony support
• Experience troubleshooting wired and wireless networks - TCP / IP, etc.

Key roles and responsibilities

• Delivering courteous and expert IT assistance to all personnel.
• Diagnosis and resolution of IT concerns via remote and on‑site methods.
• Deployment of desktop / server software and hardware solutions.
• Enhancement and maintenance of the current infrastructure.
• Regular proactive upkeep of server and desktop systems.
• Thorough troubleshooting of user problems.