IT Support Engineer - Cloud & Onsite Helpdesk

ERSG Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing service provider is seeking a proactive IT Support Engineer to join their team in London. This position involves managing Microsoft 365 and providing essential support to users, ensuring seamless IT operations. Ideal candidates will have strong communication skills, a passion for technology, and potentially completed an IT apprenticeship or hold relevant certifications. This role offers the opportunity for hands-on experience and professional growth in a supportive environment.

Benefits

Career growth opportunities

Supportive culture

Hands-on experience with technologies

Impactful contributions to business success

Qualifications

• 6-12 months of on-site IT experience preferred.
• Experience managing Microsoft 365 is an asset.
• Ability to solve user issues both onsite and remotely.

Responsibilities

• Manage Microsoft 365 and other cloud services.
• Provide hands-on support for user issues.
• Log and track support requests.
• Generate management reports.
• Set up systems for new users.

Skills

Knowledge of Microsoft 365 administration and support

Strong communication skills

Team-first attitude

Genuine passion for technology

Education

Relevant Microsoft or Comptia certifications

IT apprenticeship program completion

Job description

A leading staffing service provider is seeking a proactive IT Support Engineer to join their team in London. This position involves managing Microsoft 365 and providing essential support to users, ensuring seamless IT operations. Ideal candidates will have strong communication skills, a passion for technology, and potentially completed an IT apprenticeship or hold relevant certifications. This role offers the opportunity for hands-on experience and professional growth in a supportive environment.