IT Support Engineer - 12 Month FTC

Harrison Holgate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A London Market insurance business is seeking an experienced IT Support Engineer to manage day-to-day IT operations on a 12-month fixed-term contract. You will oversee the IT Support team, ensuring service standards are met while managing IT infrastructure and cloud platforms including Microsoft 365 and Azure AD. The ideal candidate should have strong IT management experience and technical expertise across various systems. Excellent communication and leadership skills are essential for this role.

Qualifications

• Proven experience in IT management or senior IT support roles within a corporate environment.
• Strong technical expertise in Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Manage and develop the IT Support team to meet SLA and service standards.
• Act as the escalation point for complex technical issues and incidents.
• Oversee IT infrastructure, hardware, and cloud platforms.

Skills

IT management

Leadership

Problem-solving

Technical expertise in Microsoft 365

Networking

Security

Education

Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL)

Tools

Microsoft 365

Azure AD

Job description

Project Management, IT, Change & Transformation

London

Reference: HH/RF-13609

A London Market insurance business is seeking an experienced IT Support Engineer to lead day-to‑day IT operations on a 12‑month fixed‑term contract. This role oversees the IT Service Desk, ensuring high‑quality support, system reliability, and continuous improvement across the business.

Key Responsibilities

• Manage and develop the IT Support team, ensuring SLA and service standards are consistently met.
• Act as the escalation point for complex technical issues and incidents.
• Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD.
• Maintain IT security, networking, and compliance standards.
• Lead the Joiners‑Movers‑Leavers process and manage IT assets and licensing.
• Drive automation, process improvement, and operational efficiency initiatives.
• Support business projects, upgrades, and vendor management.

About You

• Proven experience in IT management or senior IT support roles within a corporate environment.
• Strong technical expertise across Microsoft 365, Windows, networking, and security.
• Excellent communication, leadership, and problem‑solving skills.
• ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.

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