IT Support Engineer

Castle Employment Agency Ltd; York and North Yorkshire; On-site; GBP 38,000; Full time

Job summary

A recruitment agency is looking for an IT Support Engineer in York to maintain IT systems and deliver exceptional service. Responsible for 2nd and 3rd line support, you will enhance systems efficiency and collaborate with IT teams. Ideal candidates will have a proactive customer-focused approach, technical knowledge in Windows and Office 365, and a passion for problem-solving. This role offers a salary of up to £38,000 and opportunities for career growth in an innovative environment.

Benefits

Competitive salary

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles.
• Strong communication skills.
• Familiarity with IT service management tools.

Responsibilities

• Provide high-quality 2nd and 3rd line support.
• Implement improvements to IT systems.
• Work closely with IT colleagues and third-party suppliers.

Skills

2nd and 3rd line support

Customer-focused approach

Strong problem-solving ability

Good technical knowledge across Windows and Office 365

Attention to detail

Job description

IT Support Engineer –York

Salary: Up to £38,000 (depending on experience)

Hours: 40 hours per week

Location: York

Type: Full-time, permanent

Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in York as an IT Support Engineer.

You’ll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you’ll also have the chance to contribute to wider IT projects and continuous improvement initiatives.

If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you.

Key Responsibilities

• Provide high-quality 2nd and 3rd line support to users across the business.
• Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
• Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs.
• Manage incidents, problems, and changes using ITIL-based best practices.
• Maintain accurate documentation and asset records to support compliance and reporting.
• Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
• Support end-user device management, including setup, configuration, and security.

What We’re Looking For

• Experience in IT support or infrastructure roles (2nd and 3rd line).
• A proactive, customer-focused approach with strong communication skills.
• Good technical knowledge across Windows, Office 365, networking, and end-user devices.
• Strong problem-solving ability and attention to detail.
• Familiarity with IT service management tools and structured ticket handling.
• A positive, team-oriented attitude with a willingness to learn and develop.

What You’ll Receive

• Salary up to £38,000 depending on experience.
• Opportunities for career development within a forward-thinking, supportive organisation.

This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative, modern environment. If you’re ready to take the next step in your IT career and join a business that values growth and innovation, we’d love to hear from you.