It Support Engineer

Randstad Sourceright; Wirksworth CP; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of IT solutions is seeking a 1st Line Support Engineer to provide exceptional support and resolve technical issues. You'll perform fault finding, use the InView Fault Management system, and assist in optimizing system performance. The ideal candidate will have a strong interest in PC hardware and software along with excellent communication skills. This is an onsite position in Leicester offering a competitive rate for a 6-month contract.

Qualifications

• Experience in fault finding and repairing technical issues.
• Proactive approach to learning and technical systems.
• Excellent communication skills for effective collaboration.

Responsibilities

• Provide exceptional telephone support and resolve issues promptly.
• Perform first-line fault finding to diagnose system problems.
• Log issues and track progress using the InView Fault Management system.

Skills

Interest in PC hardware and software

Fault finding and diagnosing

Basic networking principles

Tools

InView Fault Management system

SQL

Job description

Overview

Job title: 1st Line Support Engineer

Location: Leicester, Regus, Meridian Street LE19 1WY (onsite)

Contract length: 6 months subject to extend

Work Hours: 8.30 - 17.00 Mon-Fri 37.5 hours /week

Rate: £13.84/hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a 1st Line Support Engineer on behalf of a global leader in the market of Intelligent Transport Systems (ITS).

Our talented engineers in the Enforcement Support Team are dedicated to delivering bespoke solutions to address Civil and Criminal traffic violations, such as Clean Air Zones, Average Speed, and Bus Lane enforcement. As a 1st Line Support Engineer, you\'ll play a crucial role in ensuring the seamless operation of our Digital Enforcement Solutions.

Responsibilities

• Act as the primary point of contact for customers, providing exceptional telephone support and resolving issues promptly.
• Perform first-line fault finding and investigations to diagnose and address system problems.
• Utilize the InView Fault Management system to log issues, track progress, and communicate updates to affected clients.
• Generate and analyze system performance reports to proactively identify areas for optimization.
• Participate in ongoing training to stay up-to-date with the latest equipment and systems, including both formal and informal learning opportunities.
• Take on additional tasks and responsibilities as required, ensuring the smooth operation of the enforcement support team.

The Ideal Candidate

• A strong interest or background in PC hardware and software, with experience in fault finding, diagnosing, and repairing technical issues.
• A keen desire to learn about bespoke and technical systems, with a proactive and results-driven approach to tasks.
• A working knowledge of Microsoft Operating Systems and basic networking principles.
• Able to work independently or as part of a team, with excellent communication skills to collaborate effectively with team members and clients.
• A structured and hands-on approach to problem-solving, with an eye for detail.
• Desirable: An understanding of SQL and the ability to create queries for data manipulation and retrieval