IT Support Engineer

Uber; Uckfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in Uckfield is seeking a full-time Level 2 IT Support Engineer to manage technical issues and enhance customer satisfaction. In this role, you will troubleshoot software and hardware problems, communicate effectively with clients, and document resolutions. Ideal candidates will have hands-on experience with various operating systems and networking. The position offers a supportive team environment and potential flexibility for reduced hours to accommodate personal responsibilities.

Benefits

Supportive team environment

Opportunity to grow your career

Occasional home working options

Qualifications

• Extensive experience in a technical support environment.
• Hands-on experience with desktop and server operating systems.
• Networking knowledge including TCP/IP and VPN.
• Knowledge of Microsoft 365 and modern workplace solutions.

Responsibilities

• Take ownership of Level 1 and 2 technical tickets.
• Communicate effectively with customers throughout ticket lifecycle.
• Document technical resolutions and create guides.
• Perform routine checks and support operational tasks.
• Suggest and implement automation processes.

Skills

Technical support experience

Hands-on experience with operating systems

Networking knowledge

Experience with Microsoft 365

Knowledge of cyber security principles

Proactive problem-solving

Effective communication

Tools

Remote support tools

Ticketing systems

Job description

This is a fantastic chance to step into a role where what you do genuinely makes a difference to people's day. As a L2 IT Support Engineer, you'll take ownership of technical issues that come your way - diagnosing and resolving them for your clients. You'll work across a diverse range of technologies, tackling both entry-level support tasks and more complex engineering challenges, and also work on client projects.

What's in it for you

• Join a small, welcoming team where you'll be supported as you learn and develop.
• Build your hands‑on experience across a wider mix of technologies.
• Gain exposure to a range of customer environments, industry networks and events.
• Real opportunities to grow your career as your skills expand.

What you'll be getting stuck into as an IT Support Engineer

• Taking ownership of Level 1 and Level 2 technical tickets, troubleshooting software, hardware, network, and SaaS issues through to resolution.
• Communicating effectively with customers throughout the ticket lifecycle.
• Documenting technical resolutions, creating playbooks, checklists, and how‑to guides for colleagues and end‑users.
• Hardware configurations and projects such as email security, app deployment and migrations.
• Performing routine checks on customer systems including backups, security, device management, and log reviews.
• Supporting operational tasks such as onboarding and compliance reviews.
• Suggesting, investigating, and helping to implement automation processes to improve efficiency.

What you'll bring to the table as an IT Support Engineer

• Extensive experience in a technical support environment.
• Hands‑on experience in the majority of common desktop operating systems (Windows, macOS, iOS, Android) and server operating systems (Windows Server, Linux).
• Networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls).
• Microsoft 365, Microsoft Intune, and modern workplace solutions.
• Common software applications, SaaS platforms, and troubleshooting techniques.
• Cyber security principles and compliance standards such as Cyber Essentials and GDPR.
• Remote support tools and ticketing systems.
• Confidence communicating with users by phone and in‑person.
• A proactive, problem‑solving mindset focused on positive outcomes.
• A full UK driving licence (or plans to obtain one soon).

This is a full‑time, office‑based role (Uckfield) with the potential for occasional home working. They are open to offering slightly reduced hours if required – for example to fit around child‑care responsibilities.

If you're ready to take the next step and grow as an IT Support Engineer, send your application today – we'd love to hear from you.

They are committed to building a diverse and inclusive workplace and actively encourage applications from underrepresented groups, including women in technology. They encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.