IT Support Engineer

MCS Group; Magherafelt; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A respected IT consultancy is seeking an IT Support Analyst to provide hands-on support to approximately 200 users in Magherafelt. The role offers a competitive salary and benefits such as private medical insurance and early finish Fridays. Candidates should have experience with Windows 11 and Microsoft 365, alongside strong problem-solving and communication skills.

Benefits

Private medical insurance

Early finish Fridays

Industry-recognised training

Qualifications

• 1+ years of experience in a technical IT support role or 3+ years in a comparable position.
• Strong technical knowledge of Windows 11 and Microsoft 365.
• Proactive mindset with strong problem-solving skills.

Responsibilities

• Provide 1st and 2nd line support via Helpdesk/Service Desk.
• Set up and maintain hardware, devices, printers, and workstations.
• Support remote and on-site users across various UK sites.

Skills

Windows 11

Microsoft 365

Problem-solving skills

Communication skills

Technical support

Education

3rd level qualification

Tools

Microsoft Intune

Microsoft Defender

Windows Server 2019/2022

Job description

Now Hiring: IT Support Analyst
Location: Magherafelt (Hybrid) | Full-Time | Permanent

Our client, a well-established and highly regarded organisation, is currently seeking an enthusiastic and proactive IT Support Analyst to join their IT team in Magherafelt. This is a fantastic opportunity for someone looking to build a well-rounded technical career in a supportive, professional environment - with real exposure to Microsoft 365 administration, cybersecurity frameworks, and enterprise-level infrastructure projects.

The successful candidate will play a hands-on role in supporting IT services across the organisation, delivering day-to-day technical support to approximately 200 users across multiple UK locations, as well as contributing to broader IT projects and strategic initiatives.

Why Apply?

• Join a respected organisation with a strong commitment to service and innovation

• Enjoy a competitive salary and private medical insurance

• Benefit from early finish Fridays and industry-recognised training

• Gain hands-on experience with Microsoft 365 tools including Defender, Intune, Exchange, Purview, and Entra

• Learn directly from experienced Microsoft-certified engineers

What You'll Be Doing

• Provide 1st and 2nd line support via Helpdesk/Service Desk

• Set up and maintain hardware, devices, printers, and workstations

• Support remote and on-site users across various UK sites

• Contribute to business and infrastructure project work

• Assist with Microsoft 365 administration and lifecycle management

• Conduct routine audits and support process automation

• Support compliance with Cyber Essentials Plus and ISO 27001 frameworks

What We're Looking For

Essential:

• Relevant 3rd level qualification with 1+ years' experience OR 3+ years in a technical IT support role

• Strong technical knowledge of Windows 11 and Microsoft 365

• A curious, proactive mindset with excellent problem-solving skills

• Ability to prioritise, meet deadlines, and work well under pressure

• Full UK driving licence and willingness to travel to other sites as required

• Excellent interpersonal and communication skills

Desirable:

• Experience with Microsoft Intune, Defender, and Windows Server 2019/2022

• Familiarity with information security practices or frameworks

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.