IT Support Engineer

FusePump; Highweek; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking an IT Support Engineer to join their innovative team in the Highweek area. This role involves providing professional IT support to over 6,000 users across multiple sites and leading various IT projects. Ideal candidates will have proven technical support experience and strong communication skills. Responsibilities include troubleshooting, training staff, and implementing new technologies. The position offers a full-time contract with a competitive salary and opportunities for career growth.

Benefits

Annual leave of 25 days, increasing to 29 after 5 years

Mileage claimable for business travel

Qualifications

• Proven experience in IT technical support, with strong customer service skills.
• Excellent communication and ability to build relationships at all levels.
• Well organized, self-motivated, and able to work independently or as part of a team.
• Physically capable of moving equipment when required.
• Full UK driving licence and access to own transport.

Responsibilities

• Provide professional IT support to staff and students.
• Serve as an escalation point for complex technical issues.
• Monitor, maintain, and troubleshoot key systems.
• Deliver training on new and existing systems.
• Produce clear documentation and maintain accurate records.
• Lead and support IT projects.

Skills

IT technical support

Customer service skills

Cybersecurity

SharePoint & Microsoft Teams management

Printer installation & troubleshooting

Desktop/laptop troubleshooting

iOS/Android/MDM support

Network troubleshooting

Managed software deployment

A/V technology

Education

Five GCSEs at Grade C or above

Job description

IT Support Engineer Role

Salary: Up to £35,000 DOE

Contract: Full-time (37 hours per week)

Location: Newton Abbot, with travel to additional sites

Annual Leave: 25 days (rising to 29 after 5 years) + bank holidays

Start Date: As soon as possible

Overview

Our client is seeking an IT Support Engineer to join their collaborative and forward-thinking IT team. Supporting multiple sites and over 6,000 end users, this role offers the opportunity to influence technical delivery, drive innovation, and make a meaningful impact across a diverse organisation. You will play a key role in providing high‑quality technical support, managing projects, and supporting the rollout of new technologies across the organisation's schools and training environments.

Key Responsibilities

• Provide professional telephone, remote, and on‑site IT support to staff and students
• Serve as an escalation point for complex technical issues
• Monitor, maintain, and troubleshoot key systems and processes
• Deliver training on new and existing systems in partnership with the internal training coordinator
• Produce clear documentation and maintain accurate records of completed work
• Lead and support IT projects, including planning and managing your own initiatives
• Travel to sites without on‑site IT staff as part of a scheduled rota
• Support the implementation of new technologies and contribute to continuous service improvement

Essential Skills & Experience

• Proven experience in IT technical support, with strong customer service skills
• Excellent communication and the ability to build relationships at all levels
• Strong technical knowledge, including:
  • Cybersecurity
  • SharePoint & Microsoft Teams management
  • Printer installation & troubleshooting (PaperCut)
  • Desktop/laptop troubleshooting (Windows 11, Microsoft 365)
  • iOS/Android/MDM support
  • Network troubleshooting
  • Managed software deployment & A/V technology
• Well organised, self‑motivated, and able to work independently or as part of a team
• Physically capable of moving equipment when required
• Minimum of five GCSEs (or equivalent) at Grade C or above, including Maths, English and IT/Science
• Full UK driving licence and access to own transport (business‑use insurance provided; mileage claimable)