IT Support Engineer

RedTech Recruitment Ltd.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking technology company in Greater London seeks an IT Support Engineer to be the main IT contact in their office. This hands-on role is perfect for someone with a strong academic background in STEM, I.T. support experience, and excellent communication skills. Candidates should be comfortable supporting both macOS and Windows environments, and have a keen interest in learning new technologies. The position offers broad IT experience in a collaborative environment with opportunities for growth.

Benefits

Structured learning opportunities

Collaborative culture

Excellent growth opportunities

Qualifications

• Strong academic history is preferred.
• Previous experience in IT support or helpdesk roles is beneficial.
• Exposure to scripting or automation can be advantageous.

Responsibilities

• Provide technical assistance to internal teams diagnosing and resolving issues.
• Configure laptops and mobile devices for user onboarding and offboarding.
• Maintain and update company systems and documentation.

Skills

Confident supporting both macOS and Windows environments

Strong communicator

Attention to detail

Logical problem solving

Enthusiastic about learning new technologies

Education

STEM degree from a leading university

At least BBC at A Level (or international equivalent)

Tools

Microsoft 365

Google Workspace

Active Directory

Azure AD

Job description

IT Support Engineer

A fantastic opportunity for a technically minded graduate or experienced IT Support professional to join a forward-thinking organisation where technology drives day‑to‑day success. Youll be the main IT point of contact within the London office working closely with and supported by a wider IT team based at the companys head office outside London. This is an ideal role for someone confident taking ownership on‑site while developing their technical skills in a hands‑on collaborative environment.

Location: Central London fully onsite

Salary: Negotiable benefits

Requirements for IT Support Engineer

• This company values a strong academic history so is looking for a STEM degree from a leading university such as Computer Science Engineering Physics or Mathematics and achieved at least BBC at A Level (or international equivalent)
• Confident supporting both macOS and Windows environments.
• Comfortable working with productivity tools such as Microsoft 365 or Google Workspace.
• Understanding of core networking principles (e.g. IP addressing DNS VPN).
• Strong communicator with excellent attention to detail and a logical approach to problem solving.
• Enthusiastic about learning new technologies and providing great internal support.

Beneficial experience

• Experience in an IT support or helpdesk role (commercial or internship).
• Familiarity with Active Directory Azure AD or device‑management tools.
• Exposure to scripting or automation.
• Previous use of ticketing or incident‑tracking systems.
• Interest in information security or IT best‑practice frameworks.

Responsibilities for IT Support Engineer

• Provide technical assistance to internal teams diagnosing and resolving hardware software and connectivity issues.
• Configure laptops mobile devices and user accounts ensuring smooth onboarding and offboarding processes.
• Maintain and update company systems applications and documentation.
• Support internal collaboration tools meeting room tech and conferencing setups.
• Identify recurring technical issues and contribute ideas for continuous improvement.

What this role offers

• The chance to gain broad hands‑on IT experience within a highly supportive environment.
• Structured learning and exposure to a wide range of systems and tools.
• Join a company with a collaborative culture and excellent opportunities for growth.

Applications

If youre looking to kick‑start or continue your career within IT support wed love to hear from you please apply via the relevant links.

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