IT Support Engineer

Advanced Navigation; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company is seeking an IT Support Engineer to act as the primary contact for technical support. Ideal candidates have 5 years’ experience in an internal IT environment, with skills in customer service, Linux, and workflow automation. Responsibilities include managing IT requests and global SaaS solutions, ensuring technical excellence, and fostering a positive team culture. This role offers opportunities for personal growth within the organization and is crucial for the smooth running of technical environments.

Qualifications

• 5 years’ experience in an Internal IT environment with engineering & end user responsibilities.
• Experience communicating with and managing stakeholders through changes to work systems.
• Experience implementing workflow automation in IT systems.

Responsibilities

• Act as the primary point of contact for all internal IT requests, providing high-quality resolution.
• Manage and maintain the SaaS and IaaS ecosystem for global collaboration.
• Serve as a 'Security Champion' by enforcing security standards.

Skills

Customer service skills

Linux

Networking Equipment

Workflow automation

SaaS solutions

Education

Tertiary qualifications in IT or a related field

Tools

Google Workspace

AWS

Azure

Job description

Advanced Navigation - It's In The Name

Advanced Navigation is a global leader in APNT and autonomous system technologies. By leveraging capabilities in software-defined hardware, every solution delivers unrivaled capabilities and exceptional performance across land, air, sea and space applications where GPS is unreliable.

Made possible with extensive research, testing and vertically integrated manufacturing, the company has progressed into deep technology fields, including robotics, inertial, photonic and quantum sensing, artificial intelligence, underwater acoustics, and GPS antennas and receivers. Customers choose Advanced Navigation for rapid product delivery and unmatched technical field expertise.

Headquartered in Sydney, Australia, with research and production facilities nationwide and offices globally. Backed by KKR, In-Q-Tel (IQT), former Australian Prime Minister Malcolm Turnbull and General David H. Petraeus (US Army, Ret.), Advanced Navigation supports AUKUS by collaborating with UK and US partners to drive innovation, fortify supply chains, and enhance allied resilience and interoperability in defense. #JoinTheAutonomyRevolution

About the Role:

We are looking for a technically versatile engineer who doesn't just solve problems but does so with an infectious, "can-do" attitude that elevates the energy of the entire team. As the primary IT Support Engineer for our Sydney office, you will be the key internal contact and "main go-to person" for all technical support needs. Reporting directly to the Head of IT, this role is crucial as the first line of defence in ensuring a smooth and uninterrupted technical environment for all staff.

What You'll Do:

This is a high-impact, hands-on role, designed for someone who is ready to grow alongside the business. While the day-to-day focus is on customer service skills and immediate technical execution, the successful candidate will be mentored to take on the coordination of support operations across the global business. This growth path provides a unique stepping stone to broaden your influence from localized support to overseeing global service delivery and vendor performance, all while remaining deeply "hands-on" with the technology.

Key duties for this position include:

Front-Line Support & Operational Excellence

• Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues.
• Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding, ensuring a premium experience for every team member.
• Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services, ensuring they are "always ready" for business use.
• Consistently meet or exceed a 90% SLA target on work items, demonstrating a commitment to reliability and service excellence.

Hands-On Global Support Operations

• Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure), ensuring these platforms are optimized for global collaboration.
• Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors to ensure consistent service standards are met across all international locations.
• Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance in both cloud and On-Premise environments.
• Implement and manage workflow automation to streamline support tasks, allowing the team to scale its impact as the global business grows.

Security, Compliance & Positive Culture

• Serve as a "Security Champion" by hardening Windows and Linux systems and enforcing robust MFA, SSO, and Group Policy standards.
• Maintain strict asset and license compliance, ensuring that all company resources are accounted for and utilized efficiently.
• Foster a positive and high-energy work environment by proactively seeking feedback and using it to improve the overall staff experience.
• Communicate technical changes to the business in a clear, engaging, and supportive manner, helping staff adapt to new tools and security protocols with ease.

Qualifications

• Ideally, 5 years’ experience in an Internal IT environment with engineering & end user responsibilities.
• Demonstrable experience with Linux & Networking Equipment
• Experience implementing new IT solutions to corporate or industrial environments.
• Experience communicating with and managing stakeholders through changes to work systems
• Experience following best practice procedures when managing SaaS solutions.
• Experience implementing workflow automation in IT systems to gain efficiencies or reliability.
• Experience working in IaaS platforms like AWS, Azure, GWS.
• Tertiary qualifications in IT or a related field of study;
• Full Working Rights are required for this role; ADF experience is highly regarded and Veterans are encouraged to apply