IT Support Engineer

Henderson Scott; Crawley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading MSP is seeking a 2nd Line IT Support Engineer to deliver top-tier IT support and solutions. This hybrid role offers the chance to work with diverse technologies in a supportive team environment. Responsibilities include providing 2nd line support for client IT environments, troubleshooting technical issues, assisting with server installations, and configuring networking equipment. Candidates should have strong experience with Microsoft Windows Server, Office 365, Azure Entra ID, and networking knowledge. A passion for technology is essential.

Qualifications

• Strong experience with Microsoft Windows Server and Exchange.
• Proficiency in Office 365, Azure Entra ID, and desktop OS support.
• Networking knowledge: routers, switches, firewalls.
• Virtualisation experience (VMware or Hyper-V).

Responsibilities

• Provide 2nd line support for client IT environments.
• Troubleshoot and resolve technical issues efficiently.
• Assist with server installations, migrations, and ongoing maintenance.
• Configure and maintain networking equipment.
• Support Microsoft 365, Azure, and virtualization environments.

Skills

Microsoft Windows Server

Office 365

Azure Entra ID

Networking knowledge (routers, switches, firewalls)

Virtualisation (VMware or Hyper-V)

Job description

Overview

Are you an experienced IT Support Engineer looking to take the next step in your career? Our client, a leading MSP, is expanding their team and seeking a 2nd Line IT Support Engineer to deliver top-tier IT support and solutions to a variety of clients. This is a hybrid role, combining home & office-based and on-site work, offering excellent exposure to diverse technologies and a supportive, professional team.

Responsibilities

• Provide 2nd line support for client IT environments, including servers, networks, and cloud services
• Troubleshoot and resolve technical issues efficiently and professionally
• Assist with server installations, migrations, and ongoing maintenance
• Configure and maintain networking equipment, including routers, switches, and firewalls
• Support Microsoft 365, Azure, and virtualisation environments
• Contribute to backup, security, and IT projects across client sites

What we\'re looking for

• Strong experience with Microsoft Windows Server and Exchange
• Proficiency in Office 365, Azure Entra ID, and desktop OS support
• Networking knowledge: routers, switches, firewalls
• Virtualisation experience (VMware or Hyper-V)
• Excell...