IT Support Engineer

Blakemore & Associates; Chester; On-site; GBP 35,000; Full time

Job summary

A premier IT services company in Chester is seeking an IT Support Technician dedicated to delivering a professional service. The role involves managing incidents, configuring networking hardware, and supporting VoIP systems. The ideal candidate has around 5 years' experience in IT support and is poised for growth into management. The company offers competitive pay up to £35,000, team lunches, employee perks, and a supportive team culture that encourages personal development.

Benefits

Competitive salary up to £35,000

Team pay day lunches

Birthday off

Employee health package

Company pension scheme

Role development and progression

Qualifications

• Demonstrated effective skills in support with proven experience in an IT Support role.
• Experience with Hyper-V and Server OS.
• Experience with VoIP/Yeastar Hosted Phone Systems.
• Excellent knowledge of Microsoft technologies.
• Strong communication skills.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level.
• Setup of Firewalls, Routers, Switches.
• Transition onboarding of new clients.
• Conduct regular system checks and audits at customer sites.
• Enforce service levels and team ethos.
• Take support calls and solve technical issues.

Skills

Effective support skills

VoIP/Yeastar Hosted Phone Systems

Microsoft technologies

Strong communication skills

Tools

Hyper-V

Server OS

Job description

One of our premier clients, an established and expanding IT Services company, are at a point where they are looking to make a crucial hire into the business to aid their ambitious expansion plans moving into 2026. They are seeking an IT Support Technician to join their growing team dedicated to delivering a professional and polished service. You will be working from their modern offices on the outskirts of Chester and at client premises throughout the North West and on occasion further afield.

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects. This is a position which, once bedded into their culture and familiarised with their ways of working and client engagement will lead to a fast tracking into management, initially into Support Desk Management, then evolving further into Operations. The ideal candidate will have approximately 5 years in an IT Support role and now be ready and skilled to move into a more senior position with more responsibility.

What will you be doing?

• Manage incidents and support requests to 2nd/3rd Line level working to SLAs
• Setup of Firewalls, Routers, Switches
• Assume key responsibility for the transition of on-boarding new clients and transferring knowledge to the Service Desk team
• Regular System Checks & Audits at customer sites
• Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the team
• Customer Support, taking support calls and solving technical issues remotely
• Support of VOIP systems such as Horizon, 3CX, Yeastar
• Part of 24/7 on-call rota
• As a customer focused business, they are looking for their engineers to be a representation of the company culture always ensuring they are offering the customer what is best for their needs and requirements with the customer journey at the forefront of their work.

Essential Skills

• Ability to demonstrate effective skills in support with proven experience of an IT Support based role
• Experience with Hyper‑V, Server OS
• Experience with VoIP/Yeastar Hosted Phone Systems
• Excellent knowledge of Microsoft technologies
• Previous experience within a similar role within an MSP environment
• Strong communication skills

Why do you want to work for them?

• Even though they have been established for many years, the business has great expansion plans for 2026
• Collaborative and team playing culture
• Opportunity for continuous personal development
• Competitive Salary up to circa £35,000
• Team pay day lunches
• Your birthday off
• Employee health package
• Company Pension scheme
• Role development and progression to Support Desk Manager