IT Support Engineer

Es Field Delivery Uk Ltd; Atherstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company is seeking a dedicated IT Support Engineer based in Atherstone, England. The ideal candidate should possess strong troubleshooting abilities on various hardware and software issues and demonstrate excellent customer service skills. Responsibilities include managing site activities, providing second level support, and ensuring the smooth operation of telephony and AV equipment. This role offers a competitive benefits package and opportunities for professional development.

Benefits

Personal pension plan

Private medical cover

Life insurance

Flexible holidays

Qualifications

• Strong background in customer service within IT support.
• Capability to manage multiple site activities and documentation.
• Hands-on troubleshooting for various hardware and software issues.

Responsibilities

• Managing site activities to meet service level agreements (SLAs).
• Providing second level support for client applications on multiple devices.
• Performing proactive checks on meeting room telephony and AV equipment.

Skills

Customer-focused

Communication skills

Troubleshooting skills

Ability to work under pressure

Self-initiative

Experience with Windows 10

Experience with Microsoft Office 365

Customer focus

Education

A+ or relevant certification

OEM Certifications (e.g., HP, Dell)

Tools

PCs and laptops

Apple equipment (iPads, iPhones)

Job description

We are currently looking for highly customer-focused and enthusiastic IT Support Engineer with a genuine interest in solving peoples IT issues to support users based at customer site in Atherstone.

The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

Services provided are predominantly in a walk in centre environment where you will deal with a variety of different software & hardware issues.

Key Responsibilities

• Managing site activities and workload to ensure SLA’s are met.
• Preparation and management of site documentation and assisting the team lead and account SDM with any escalations. .
• Second level support of the client and application software on a range of multivendor laptops and PC’s as well as Apple equipment (iPads and iPhones mainly).
• PC lifecycle and asset management
• Other IMAC activities including office moves and software installations
• A small amount of Hardware break fix may be required.
• Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
• Be able to assist in the of management small projects/change. E.g. hardware or application updates
• Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
• Proven software and hardware troubleshooting skills
• Experience of supporting Windows 10 client
• Experience of supporting Microsoft Office suites including Office 365
• Ability to work under pressure to meet SLA's
• Ability to work under own initiative
• A+ or other relevant certification
• OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft
• A high level of customer focus
• Excellent written and verbal communication skills
• BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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