IT Support Assistant - Legal

Larbey Evans Ltd; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A prestigious law firm in London is seeking an IT Support Assistant to provide internal customer support and resolve technical issues. Candidates should have 2-3 years of experience in a law firm and knowledge in IT. This full-time position offers a salary of up to £40,000, excellent benefits, and 30 days of annual leave.

Benefits

30 days annual leave

Excellent employee benefits

Office based Monday-Friday

St Pauls/Blackfriars/City Thameslink location

Qualifications

• 2-3 years’ experience working in a similar role within a law firm.
• Education focused on IT qualifications and passion for IT.
• Experience in configuring and supporting single-user workstations.

Responsibilities

• Solve information system problems or escalate according to procedures.
• Provide technical support for the assigned site.
• Install PCs and related hardware; perform minor repairs.

Skills

IT support experience

Problem resolution

Technical support

Windows 10 knowledge

Office 365 knowledge

Videoconferencing support

iOS/Android devices knowledge

Education

IT qualifications

Tools

Desktop operating systems

Server operating systems

Job description

IT Support Assistant (Legal)

Prestigious US law firm with offices based in a sought-after city location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.

• Salary to £40,000
• Excellent employee benefits
• 30 days annual leave plus bank holidays
• 10:00-18:00 working hours and office based (Monday-Friday)
• St Pauls/Blackfriars/City Thameslink

We’re looking for candidates with 2 years of IT support experience to provide internal customer service, second-level problem resolution, and desktop technology support as well as site support, and to participate in special projects as assigned.

Responsibilities

• Work with callers to solve normal and unusual information system problems, or escalate as defined in normal operating procedures
• Provide technical support and problem resolution activities for the assigned site
• Install PCs and related hardware; investigate hardware problems and perform minor repairs
• Support new joiner setups as and when required
• Interface with vendors and the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
• Use technical tools and knowledge to meet or exceed performance standards and expectations

Skills & Requirements

• Must have 2-3 years’ experience working in a similar role within a law firm
• An education focused on IT qualifications and a genuine passion for IT
• Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single-user workstations is desirable
• Proven experience with desktop and server operating systems, including applications support (Windows 10, Office 365)
• Knowledge of videoconferencing/telecom support and iOS and Android devices
• Experience with Asset Tracking and processes is desirable