IT Support Apprentice: Learn On the Job & Hands-On Training

Lifetime Training; Peacehaven; On-site; GBP 15,000 - 20,000; Full time

Job summary

A training organization is seeking an IT Support Technician Apprentice in Peacehaven, England. The role involves managing IT incidents, providing technical support for various devices, and ensuring excellent customer service. Apprentices will receive training through blended learning, combining online sessions with practical experience. Ideal candidates are hardworking, organized, and eager to learn.

Qualifications

• Hardworking and organised individual.
• Flexibility and willingness to learn.
• Excellent customer service skills.

Responsibilities

• Manage all incidents and IT support requests from receipt to resolution & closure.
• Help resolve IT/technical incidents for various devices.
• Keep accurate records using IT service management tools.
• Provide excellent customer service to end users.
• Ensure service level agreements are met.
• Complete any admin paperwork/documentation promptly.

Job description

A training organization is seeking an IT Support Technician Apprentice in Peacehaven, England. The role involves managing IT incidents, providing technical support for various devices, and ensuring excellent customer service. Apprentices will receive training through blended learning, combining online sessions with practical experience. Ideal candidates are hardworking, organized, and eager to learn.