IT Support Apprentice

Inspiremyfuture; Leeds; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading education support organization in Leeds is seeking an IT Support Apprentice to join their MIS Support team, providing software support and training. You will resolve queries on an education-focused helpdesk, with full training provided. Ideal candidates should have good problem-solving skills, attention to detail, and relevant qualifications. This role offers long-term security and potential for permanent placement.

Qualifications

• Must be motivated and ambitious with a willingness to learn.
• Organised and calm under pressure with good timekeeping.

Responsibilities

• Remotely connect to users to investigate and fix software issues.
• Deliver first line support across a range of software modules.
• Help create documentation for customer portal to minimise helpdesk calls.
• Comply with security and GDPR policies.
• Update and develop knowledge and skills in line with market changes.

Skills

Good attention to detail

Excellent problem solving and investigative skills

Excellent communication skills

Good customer service skills

Ability to work independently or as part of a team

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Overview

An exciting new opportunity for an IT Support Apprentice with School ICT, based at the Head Office in Swillington, Leeds.

This role would be to join our best-in-class MIS Support team who deliver software support and training on SIMS, Arbor and Scholar pack. It is our aim to help schools to make the most effective use of their MIS system.

This role will primarily be working with customers to resolve queries/faults on a specialist education focused MIS helpdesk, as well as sharing best practice for use of software with customers.

Full training will be given to the successful candidate on using and supporting the software.

Duties and responsibilities

• Remotely connecting to users to investigate and fix software issues
• Deliver first line telephone, email and remote support across a range of software modules
• Helping to create professional documentation for our customer portal to help minimise helpdesk calls
• Complying with security, password, and data GDPR policies
• Continually update and develop knowledge and skills in line with market changes

Desirable skills

• Good attention to detail
• Excellent problem solving and investigative skills
• Excellent communication skills, both verbally and written with good customer service skills
• Ability to work independently or effectively as part of a team

Personal qualities

• Motivated and ambitious
• Organised
• Willingness to learn
• Calm under pressure
• Good timekeeping

Entry requirements

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.