IT Support Apprentice

MHR International UK Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading HR and finance software company is seeking an IT Support Apprentice to provide assistance with first line IT support and hardware administration. The position requires a commitment to completing a Level 3 Digital Support Technician Apprenticeship. Ideal candidates should have a strong interest in IT, excellent communication skills, and a desire to learn and resolve user IT issues. This is an office-based role in Greater London, requiring attendance five days a week.

Qualifications

• Must complete a Level 3 Digital Support Technician Apprenticeship.
• No more than six months of relevant professional experience.

Responsibilities

• Provide first line desk-side, telephone, and remote-based IT support.
• Assist with support and administration of IT hardware.
• Assist in desk moves and equipment requests.
• Maintain IT Support and asset management systems.
• Undertake project work as instructed.

Skills

Proven interest in IT/tech

Enthusiastic and professional attitude

Commitment to learning new skills

Understanding of IT concepts

Understanding of cloud environments

Excellent verbal and communication skills

Strong problem-solving skills

Teamwork

Education

Level 3 Digital Support Technician Apprenticeship

Job description

MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.

Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.

Ongoing employment and career progression.

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Responsibilities

• Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
• Assist with the support and administration of stock and IT hardware
• As part of the team, assist in desk moves and equipment requests
• Accurately maintain the IT Support and asset management systems
• Undertake project work as instructed by the Head of IT

Required skills

• Proven interest in IT/tech
• An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
• Evidence a commitment to learning new skills
• Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc.
• Some understanding of cloud environments such Microsoft Azure, AWS etc.
• Excellent verbal and communication skills
• Strong problem-solving skills
• Work effectively in a team

Location

This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.

Apprenticeship Training to be provided

• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Monday - Friday, working hours TBC