IT Support Analyst

Steer Automotive Group; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing automotive services company in Northampton is seeking an IT Support Analyst. This role involves responding to IT requests, managing IT systems, and providing support across the organization. The ideal candidate has a technology background, strong customer service skills, and experience with Microsoft systems. Join us for competitive pay and opportunities for career advancement.

Benefits

Competitive salary plus performance bonus

29 days holiday plus additional days

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Opportunities for career progression

Qualifications

• Experience in IT administration of Microsoft-based systems.
• Familiarity with ITIL foundation-level qualification preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to IT-related calls and emails providing effective support.
• Administer the Microsoft Estate and manage IT requests.
• Collaborate with third-party technology providers.

Skills

Customer service orientation

Attention to detail

Organisational skills

Communication skills

Proficiency in Microsoft Office

Education

A-Level or equivalent in technology

Tools

Microsoft 365

Remote desktop tools

Job description

IT Support Analyst

Northampton

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

About Us

Steer Automotive Group is an award‑winning, fast‑growing business with over 160 sites and nearly 4,000 employees. We are committed to delivering exceptional service and quality repairs, with technology playing a crucial role in our growth and innovation. As we strive to build a best‑in‑class technology function, we are seeking a dynamic IT Support Analyst to join our team. If you have a growth mindset and a passion for technology, this is an exciting opportunity to contribute to our success.

Role Overview

As an IT Support Analyst at Steer Automotive Group, you will be a key player in ensuring the smooth operation of our IT systems. Based at our head office, you will provide essential support to colleagues across the organisation. This role requires a strong customer service mindset, attention to detail, and excellent organisational and communication skills.

Key Responsibilities

• Respond to IT‑related telephone calls and emails from Steer colleagues, providing timely and effective support.
• Use the Steer Service Management system to log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third‑party technology and support providers across applications, infrastructure, networking, and telephony.
• Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
• Support field‑based IT Engineers with IT needs, scheduling, and colleague communications.
• Assist with purchasing IT equipment and managing the procurement process.
• Provide general help and advice to users, utilizing remote desktop tools.

Qualifications and Skills

• A‑Level or equivalent qualification in technology, or suitable experience delivering support in a similar technology‑driven organisation.
• Familiarity with ITIL, with a foundation‑level qualification or above preferred.
• Experience in IT administration of Microsoft‑based systems and other key business systems.
• Strong customer service orientation, with the ability to work effectively in a demanding stakeholder environment, including director‑level interactions.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.

Why Join Us?

• Be part of a rapidly expanding company with opportunities for career growth.
• Work in a dynamic, innovative environment where your contributions make a real impact.
• Competitive salary and benefits package.

If you are passionate about technology and dedicated to providing excellent support, apply today to join Steer Automotive Group as an IT Support Analyst!