IT Support Analyst

Framestore; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company located in Central London seeks an IT Support Analyst. This entry-level position offers an exciting opportunity for recent graduates or early-career individuals to work in a dynamic tech environment. Responsibilities include managing IT queries, configuring workstations, and providing AV support. Ideal candidates are tech enthusiasts with problem-solving skills and a passion for learning. This role demands upfront communication and teamwork capabilities, contributing to a supportive workplace culture.

Qualifications

• Hands-on hardware experience with PC modifications, builds, upgrades, and repairs.
• Experience with operating systems: Mac, Linux, or Windows.
• Basic knowledge of scripting languages like PowerShell, Bash, or Python.

Responsibilities

• Act as the first point of contact for all tech incidents and requests.
• Configure workstations and diagnose hardware components.
• Provide on-site AV support for meetings and events.

Skills

Passion for technology

Problem-solving skills

Communication skills

Teamwork ability

Tools

JIRA

Basic scripting languages

Job description

Job description

Please note we are unable to provide international VISAs or relocation for this role. It is also a 5-day-a-week in-office position with some evening and weekend work on a rota so the successful UK-based candidate must be able to comfortably commute to our Chancery Lane office in Central London.

The Role

Framestore’s Systems Support Team is growing and we are looking for an IT Support Analyst! This is an entry-level position to join our 1st line support team dealing with all IT systems-related queries and issues. This role is perfect for someone who has recently graduated from college / university or is in the early stages of their career. Based in our London office this hands-on role is your chance to jumpstart your career in a dynamic tech-driven environment.

As an IT Support Analyst you’ll handle a variety of responsibilities that keep our technology running smoothly.

Youll also :

• Be the first point of contact for all tech incidents and requests managing them through our JIRA service desk
• Configure workstations (both hardware and software) - diagnosing and replacing hardware components
• Monitor our systems manage assets and loan equipment and provide on-site AV support for meetings and events

We’re looking for a tech enthusiast, someone with a genuine passion for technology and an eagerness to learn. Excellent problem-solving skills with a flexible and proactive approach to your work as well as someone with a strong ability to work under pressure, meet tight deadlines and communicate effectively with team members and others. If you’re ready to tackle challenges, work in a collaborative team and develop your skills in a supportive and innovative environment we would love to hear from you.

Job requirements

Core Experience

• Genuine passion and interest in working with tech
• Hands-on hardware experience - PC mods builds upgrades repairs
• OS Experience with Mac, Linux or Windows
• Basic scripting language (PowerShell, Bash or Python)
• Eagerness to learn
• Good problem-solving ability
• Keen to work as part of a team
• Strong communication and interpersonal skills

Nice to Have Experience

• Application support and deployment
• Active Directory management
• Configuration Management (Puppet, Ansible)
• Windows Systems administration and deployment (WDS, SCCM / MDT, WSUS)
• Networking (Layer1, Layer2)
• VOIP Knowledge (PBX, SIP)

Our Commitment

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.

Accessibility Statement

Our London studio is fully accessible with step-free entry, accessible toilets on all floors and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.

Application Process

To apply please click the Apply button to complete the linked application form above or if you are unable to do so you can submit your resume and portfolio to the provided email with the subject line: IT Support Analyst - London.

We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process please let us know; we are happy to accommodate your needs.

On-site

• London, United Kingdom