IT Support Analyst

MCS Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm in Belfast is seeking a talented IT Support Analyst to join its growing IT team. You'll be the first point of contact for over 190 staff, delivering top-notch support while engaging in exciting infrastructure projects including a cloud migration to Azure Virtual Desktop. Ideal candidates will have at least 2 years of experience in a support role, solid knowledge of Windows 10 and Office 365, and strong problem-solving skills.

Benefits

Competitive salary

Collaborative culture

Exposure to various IT systems

Qualifications

• At least 2 years of experience in a first line IT support role.
• Strong customer service and communication skills.
• Solid knowledge of Windows 10, Office 365, and basic networking.

Responsibilities

• Provide first line IT support via phone, email, and in person.
• Manage incidents through the service desk, ensuring timely resolution.
• Troubleshoot hardware, software, and networking issues.
• Support system roll outs and IT projects.
• Assist with IT security, audits, and compliance.

Skills

Customer service skills

Problem-solving

Knowledge of Windows 10

Basic networking

Knowledge of Office 365

Education

3rd level or professional IT qualification

Job description

IT Support Analyst - Belfast City Centre

Competitive Salary + Benefits

A leading professional services firm in Belfast is seeking a talented IT Support Analyst to join its growing IT team. You\'ll be the first point of contact for over 190 staff, delivering first-class support and helping to drive forward exciting infrastructure projects, including a cloud migration to Azure Virtual Desktop. This is a fantastic opportunity to gain broad IT experience, working across Microsoft 365, Windows Server, VMware, Cisco/Palo Alto networking, and a range of specialist applications.

What you\'ll do:

• Provide first line IT support via phone, email, and in person.
• Manage incidents through the service desk, ensuring timely resolution.
• Troubleshoot hardware, software, and networking issues.
• Support system roll outs and IT projects.
• Assist with IT security, audits, and compliance.

What we\'re looking for:

• At least 2 year\'s experience in a first line IT support role.
• A 3rd level or professional IT qualification.
• Strong customer service and communication skills.
• Solid knowledge of Windows 10, Office 365, and basic networking.
• A motivated problem solver with a professional, approachable manner.

Why join?

• Learn and grow in a hands-on, supportive environment.
• Get exposure to a wide variety of systems and projects.
• Enjoy a collaborative culture in a central Belfast location.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O\'Connor at MCS Group on 02896935515 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.