IT Support - 1st/2nd Line

iO Associates; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic IT consultancy company in Portishead is seeking an IT Support Engineer (1st/2nd Line) to join their passionate team. You will manage and support IT infrastructure, contribute to key IT projects, and help clients adopt new technologies while ensuring operational efficiency. Ideal candidates should have Level 1/2 support experience and proficiency in troubleshooting both hardware and software issues. This position offers career development opportunities and a hybrid working arrangement.

Qualifications

• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication skills and ability to work well in a team.
• Knowledge of ITIL framework and service management best practices.

Responsibilities

• Manage and support IT infrastructure, including servers, networks, and related systems.
• Contribute to delivering key IT projects and assist clients in adopting new technologies.
• Help strengthen clients' overall IT setup and security posture.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Excellent communication skills

Ability to work in a team

Tools

ITIL framework

VMware

Hyper-V

Azure

AWS

Job description

Overview

IT Support Engineer (1st/2nd Line)

Full-time / Permanent

Portishead - Hybrid

Up to £30k

Join a dynamic company with over 25 years of industry experience IT consultancy as an IT Support Engineer (1st/2nd Line), that delivers managed services, cybersecurity, and infrastructure solutions to businesses ranging from SMEs to global enterprises. You\'ll be part of a passionate team based near Bristol, dedicated to simplifying and securing IT for a diverse client base.

This position involves managing and supporting IT infrastructure, including servers, networks, and related systems, to ensure smooth and efficient operations. You\'ll contribute to delivering key IT projects, assisting clients in adopting new technologies and strengthening their overall IT setup.

Responsibilities

• Manage and support IT infrastructure, including servers, networks, and related systems, to ensure smooth and efficient operations.
• Contribute to delivering key IT projects and assist clients in adopting new technologies.
• Help strengthen clients\' overall IT setup and security posture.

Requirements

• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication skills and ability to work well in a team.
• Knowledge of ITIL framework and service management best practices

Desirable skills (not essential)

• MCP or CCNA certifications.
• VMware or Hyper-V certification.
• Cloud accreditation (Azure/AWS).

This role will give the right person great career advancement and development opportunities, so if would like the chance to progress your career with a growing company then don\'t hesitate to apply!