IT Support

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading FinTech company in Edinburgh is seeking an experienced IT Support professional to deliver high-quality technical support. The role involves collaborating with a small IT team, helping both office-based and remote users, and addressing a range of technical issues. Ideal candidates should have solid experience in IT support, strong communication skills, and familiarity with macOS or Google Workspace. Join a dynamic environment where you can contribute to maintaining service levels and ensuring business continuity during a period of team restructuring.

Qualifications

• Proven experience in a hands-on IT support role.
• Strong communication skills and a customer-focused approach.
• Experience supporting macOS and Apple hardware is advantageous.

Responsibilities

• Provide friendly, professional IT support to office-based and remote users.
• Work collaboratively with the IT team to prioritize tasks.
• Support and troubleshoot meeting room audio-visual systems.

Skills

Proven experience in a hands-on IT support role

Strong communication and interpersonal skills

Experience supporting macOS and Apple hardware

Confidence troubleshooting audio-visual equipment

Basic understanding of networking principles

Familiarity with administering and supporting SaaS applications

Strong problem-solving skills

Job description

Our client, a leading FinTech company in Edinburgh, is seeking an experienced IT Support professional to help maintain service levels and ensure business continuity during a period of team restructuring.

This role will suit a hands-on IT support specialist who takes pride in delivering high-quality technical support alongside excellent customer service. You will work closely with a small IT team, supporting both office-based and remote users across a broad range of systems and technologies. Experience within a macOS or Google Workspace environment would be advantageous, though not essential.

Essential Skills/Experience

• Proven experience in a hands-on IT support role
• Strong communication and interpersonal skills with a customer-focused approach
• Experience supporting macOS and Apple hardware
• Confidence troubleshooting audio-visual equipment
• A basic understanding of networking principles
• Familiarity with administering and supporting SaaS applications
• Strong problem-solving skills and the ability to work independently

Core Responsibilities

• Provide friendly, professional IT support to office-based and remote users, responding to tickets in line with agreed SLAs
• Work collaboratively with the IT team to prioritise tasks and manage support queues
• Support and troubleshoot meeting room audio-visual systems to ensure smooth day-to-day operations
• Maintain accurate records of IT assets and manage user access with strong attention to detail
• Follow, update and create documentation for common processes and system configurations
• Support the organisation's SaaS application stack, including user provisioning and issue resolution
• Assist with basic network troubleshooting, including Wi-Fi, LAN and connectivity issues
• Resolve a wide range of technical issues across hardware, software and user account management

Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: (16363)

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we\'re committed to protecting and respecting your privacy.Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you\'re happy with any changes.

By engaging with us (either by applying for a job we\'re advertising, registering through our website, or getting in touch with our business) you\'re agreeing to be bound by this policy.

Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

INDCAS