IT Support

Iconicsys; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join Iconicsys as an IT Support Intern to gain valuable experience in IT infrastructure and help desk support. This internship focuses on developing technical problem-solving skills through hands-on tasks like diagnosing hardware/software issues and network management. With opportunities for onsite and hybrid work, this position provides foundational experience in the IT industry and exposure to critical tools like Microsoft 365.

Benefits

Onsite and hybrid working options

Paid & unpaid internships available

Training on Microsoft 365 and cloud tools

Qualifications

• Interest in IT support and infrastructure.
• Basic knowledge of hardware and software.
• Willingness to learn about cybersecurity and IT policies.

Responsibilities

• Diagnose and fix hardware/software issues.
• Set up and maintain networks.
• Assist with user account and system management.

Skills

Technical problem-solving

Troubleshooting

User account management

Network setup and maintenance

Education

Relevant IT coursework or training

Job description

Step into the world of IT infrastructure and help desk support with our IT Support Internship, designed to give you foundational experience in technical problem-solving.

Diagnose and fix hardware/software issues
Set up and maintain networks
Assist with user account and system management
Learn about cybersecurity and IT policies
Exposure to ticketing systems and documentation
Basic troubleshooting and escalation handling
Support internal teams and client systems
Training on Microsoft 365 and cloud tools
Onsite and hybrid working options
Paid & unpaid internships available