IT Supplier Relationship Manager

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - 59,000; Full time

Job summary

A global provider of public services is looking for an IT Supplier Relationship Manager to oversee key supplier relationships. The role involves managing supplier performance, ensuring compliance with contracts, and leading service improvement initiatives. Candidates should have experience in supplier management and a strong understanding of IT operations. This hybrid position offers a competitive salary and a range of benefits including annual leave, professional development opportunities, and a supportive working environment.

Benefits

25 days annual leave plus bank holidays

Up to 6% contributory pension scheme

Flexible working options

Employee Assistance Programme

Qualifications

• Proven experience in Supplier Relationship Management or Procurement.
• Strong understanding of IT operations and ITIL frameworks.
• Experience managing multi-million-pound contracts and supplier relationships.
• Excellent communication and stakeholder management skills.

Responsibilities

• Build and lead relationships with key IT suppliers and internal stakeholders.
• Manage day-to-day supplier performance and drive service improvement.
• Analyse supplier performance data and implement corrective actions.
• Chair supplier performance forums and drive continuous improvement.

Skills

Supplier Relationship Management

IT Operations Understanding

Contract Drafting

Stakeholder Management

Analytical Skills

Communication Skills

Tools

Excel

Job description

IT Supplier Relationship Manager

Hybrid
Full Time, Permanent

Up to £59,000 per annum dependant on experience

Here at Serco, we're seeking an experienced IT Supplier Relationship Manager (SRM) to take ownership of relationships with key IT suppliers. This pivotal role ensures our suppliers meet contractual obligations, deliver operational excellence, and drive commercial value across the IT supply chain.

You'll work closely with the Heads of Product, Standard Service, Operational Teams, and Procurement to improve supplier performance, identify cost‑saving opportunities, and enhance service delivery across Serco's global technology estate.

As part of this you will:

• Build and lead effective relationships with key IT suppliers and internal stakeholders.
• Manage the day‑to‑day performance of suppliers, driving service improvement and cost efficiency.
• Collaborate with Procurement to ensure contractual commitments are executed and opportunities for improvement identified.
• Analyse supplier performance data, identify trends, and implement corrective actions where needed.
• Lead supplier onboarding, RFx activities, renewals, and ongoing contract management.
• Chair supplier performance and innovation forums, driving continuous improvement across the supplier base.
• Ensure compliance with risk, governance, and due diligence requirements.
• Support strategic supplier classification, SRM framework implementation, and process optimisation.
• Produce and present detailed financial and performance reports to senior leadership.
• Mediate effectively between internal teams and suppliers to resolve issues swiftly and constructively.
• Drive efficiency and innovation in supplier management to enhance Serco's competitive capability.

What you will need to do the role:

• Proven experience in Supplier Relationship Management or Procurement, ideally within the IT category.
• Strong understanding of IT operations and ITIL frameworks.
• Experience managing multi‑million‑pound contracts, enterprise agreements, and multi‑regional supplier relationships.
• Skilled in contract drafting, negotiation, and commercial management.
• Excellent communication, presentation, and stakeholder management skills.
• Highly analytical, detail‑oriented, and proficient in Excel and performance reporting.
• A collaborative, proactive mindset with strong mediation and influencing skills.
• Commitment to Serco's values and professional standards, with a strong moral compass.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

Apply today to be part of a global organisation that drives meaningful change through operational excellence and supplier partnership.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.