IT Supplier Manager

Ignite Digital; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading international professional services firm seeks an experienced IT Supplier Manager to join their IT department in Bristol. This hybrid role involves managing key supplier relationships, overseeing contracts, and supporting procurement processes to ensure best-in-class IT services. Candidates should have a strong track record in supplier management, excellent communication skills, and familiarity with ITIL and project methodologies. The position offers a competitive salary and an attractive benefits package.

Benefits

Private medical and dental insurance

Travel and accident insurance

Pension contributions

Cycle-to-work scheme

Performance-based bonuses

Qualifications

• Proven track record in supplier and contract management, ideally within IT.
• Strong knowledge of technology sourcing and supplier governance.
• Excellent stakeholder management and negotiation skills.
• Ability to communicate and enforce SLAs and KPIs.

Responsibilities

• Oversee a centralised IT supplier catalogue, maintaining contracts.
• Lead service reviews with key suppliers and address underperformance.
• Manage procurement and onboarding processes.
• Build strategic partnerships with IT suppliers.

Skills

Supplier and contract management

Stakeholder management

Negotiation skills

Knowledge of technology sourcing

ITIL familiarity

Problem-solving

Communication skills

Tools

ITIL (v3 foundation or higher)

Agile or PRINCE2

Job description

Overview

IT Supplier Manager / IT Vendor Manager / IT Supplier Relationship Manager

Location: Bristol | Flexible Hybrid (2 days in-office)
Salary: Competitive + Excellent Benefits

Were offering an exciting opportunity for an IT Supplier Manager to join the Information Technology department of a leading international professional services firm. This 12-month fixed-term maternity cover role involves managing key technology supplier relationships, contracts, and financials, while supporting procurement processes to deliver best-in-class IT services and solutions.

Responsibilities

Your Role:

As the IT Supplier Manager, youll play a critical role in managing and developing relationships with key IT suppliers, ensuring performance, value, and compliance. Youll:

• Oversee a centralised IT supplier catalogue, maintaining contracts and proactively managing renewals.
• Lead service reviews with key suppliers, addressing underperformance and implementing recovery plans.
• Manage procurement and onboarding processes, including Requests for Information (RFI), Requests for Purchase (RFP), and contract reviews for new projects and renewals.
• Build strategic partnerships with IT suppliers to identify opportunities for added value and innovation.
• Deliver regular reporting on supplier performance, financials, customer satisfaction, and KPIs.
• Benchmark suppliers against market trends to ensure best value for services and products.
• Collaborate with internal stakeholders to align supplier strategies with business objectives, focusing on risk reduction, commercial value, and performance.
• Support the annual budgeting process with supplier insights and provide financial input for new project estimations.

Qualifications

About You:

Were looking for a driven and experienced professional who brings:

• A proven track record in supplier and contract management, ideally within IT.
• Strong knowledge of technology sourcing and supplier governance.
• Excellent stakeholder management and negotiation skills, with the ability to communicate and enforce SLAs and KPIs effectively.
• Familiarity with ITIL (v3 foundation or higher), and knowledge of project methodologies like Agile or PRINCE2.
• A self-motivated and adaptable mindset, capable of managing multiple priorities.
• Confidence in solving problems and managing conflicts with suppliers.
• Excellent written, verbal, and presentation skills, with the ability to collaborate across all levels of an organization.

What’s in It for You?

• Competitive salary plus performance-based bonuses.
• A generous benefits package including private medical and dental insurance, travel and accident insurance, critical illness cover, season ticket loans, cycle-to-work scheme, and pension contributions.
• Access to the Global Skills Academy, offering live workshops, podcasts, and on-demand learning.
• A flexible hybrid working model to help you achieve a great work-life balance.

If youre passionate about supplier management and excited by the opportunity to make an impact in a dynamic and forward-thinking IT team, we want to hear from you!

Apply today to join a global leader that values innovation, collaboration, and excellence.

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.