IT Site Support Engineer

IQVIA; Livingston; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global healthcare technology leader is searching for an IT Site Support Engineer in Livingston. The role involves providing hands-on technical support, ensuring smooth IT operations for both office and lab environments while supporting scientific research. Key responsibilities include resolving hardware/software issues, supporting lab-connected devices, and working with local IT infrastructure. Ideal candidates will have strong knowledge of Windows OS and excellent troubleshooting skills, aiming to drive innovation in healthcare technology.

Benefits

Access to cutting-edge technology

Career development opportunities

Diversity and inclusion in the workplace

Qualifications

• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• IT certifications (ITIL Foundation, CompTIA A+) preferred.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide deskside support for PCs, laptops, printers, and mobile devices.
• Troubleshoot and resolve hardware/software issues, including Windows OS and Microsoft Office.
• Act as hands-on support for local network and server infrastructure.

Skills

Windows OS

Microsoft Office

Basic networking

Troubleshooting

Customer service

Communication

Education

Bachelor’s degree in IT or equivalent experience

Tools

Active Directory

ITIL Foundation certification

CompTIA A+ certification

Job description

IT Site Support Engineer

Livingston

Office-based

Join our team as an IT Site Support Engineer, providing hands‑on technical support to end‑users at a laboratory site in Livingston. As part of our global IT organization, you will serve as the local IT presence at a laboratory site, providing deskside support and facilitating the maintenance of local network and server infrastructure. Your role ensures smooth IT operations for both office and lab environments, supporting scientific research and compliance requirements, while maintaining a strong focus on customer service and regulatory standards.

Key Responsibilities

• Provide deskside support for PCs, laptops, printers, and mobile devices.
• Troubleshoot and resolve hardware/software issues, including Windows OS and Microsoft Office.
• Support lab‑connected devices and instrument control systems.
• Act as hands‑on support for local network and server infrastructure.
• Perform basic maintenance tasks (patching, monitoring, rebooting under guidance).
• Assist with hardware installations, cabling, and rack organization.
• Coordinate with global IT teams for escalations and infrastructure projects.
• Collaborate with scientists and lab staff to minimize downtime during experiments.
• Assist with IT asset management (inventory, deployment, recovery).
• Document incidents and resolutions accurately, following regulatory and internal standards.
• Provide training to end‑users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Adhere to site safety protocols and PPE requirements when working in controlled environments.
• Participate in occasional after‑hours support as required.

Requirements

• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Familiarity with Active Directory (password resets, account management).
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and customer service skills.
• Ability to work independently and prioritize tasks.
• IT certifications (ITIL Foundation, CompTIA A+) preferred.
• Bachelor’s degree in IT or equivalent experience.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting‑edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com