IT Services Team Leader

YourRecruit; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Services Team Leader to manage a team of IT Support Engineers. This position involves overseeing the smooth delivery of technology services, including infrastructure and software systems. Candidates should have proven experience leading IT teams and a strong technical background in systems and networking. This role offers a competitive salary and the chance to work in a dynamic environment.

Qualifications

• Minimum 3 years leading an IT support team.
• Proven experience in Microsoft/Windows environments.
• Ability to manage workloads proactively under pressure.

Responsibilities

• Lead and develop IT support specialists.
• Manage core IT systems, including cloud platforms.
• Oversee system security, backups, and recovery.

Skills

Leading IT support teams

Cisco Certified

Microsoft/Windows environment

Technical understanding of VMware

Networking knowledge

Backup systems

Excellent communication

Problem-solving abilities

Customer focus

Education

ITIL certification

CompTIA certification

Microsoft certification

Job description

IT Services Team Leader

Salary: £40,000 – £45,000

Location: Redhill & South Croydon Site

Hours: Monday to Friday, 08.45am – 5pm

A growing organisation is seeking an experienced IT Services Team Leader to manage a team of IT Support Engineers and ensure the smooth delivery of technology services across the business. This role covers both infrastructure and software systems, supporting digital platforms, cloud services, and core operational IT.

Key Responsibilities

• Lead, supervise, and develop a team of IT support specialists.
• Manage core IT systems including Windows servers, networking, and cloud platforms.
• Support business‑critical applications, reporting tools, and web technologies.
• Resolve complex technical escalations and ensure minimised downtime.
• Maintain clear documentation, IT policies, and support procedures.
• Oversee system security, compliance, backups, and disaster recovery processes.
• Support IT projects and implement new digital solutions.

Skills & Attributes

• Proven experience leading an IT support team (min. 3 staff).
• Cisco Certified (essential).
• Strong Microsoft / Windows environment experience.
• Well‑rounded knowledge of hardware / software engineering concepts.
• Technical understanding of VMware, SQL, networking, and backup systems.
• Excellent communication and stakeholder collaboration skills.
• Able to work proactively, manage workloads, and remain calm under pressure.
• Strong customer focus and problem‑solving abilities.
• Experience in educational environments (desirable).
• Additional IT qualifications such as ITIL, CompTIA or Microsoft (desirable).
• Exposure to MacOS environments (desirable).
• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short‑listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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