IT Services Deputy Lead – Strategy & Support

Wigan & Leigh College; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A college in the United Kingdom is looking for a Deputy Head of IT Services to lead the Desktop Support Team and ensure smooth IT operations across all sites. This role includes supervising staff, managing helpdesk systems, and resolving complex IT issues. The ideal candidate will have a solid background in IT support and team leadership, with excellent organizational, communication, and problem-solving skills. They will actively contribute to IT projects and provide mentoring to team members, fostering a collaborative environment.

Qualifications

• Proven experience in IT support with supervisory or management responsibility.
• Strong understanding of helpdesk systems and service delivery.
• Experience of Microsoft technologies and IT infrastructure.

Responsibilities

• Supervise daily activities of the Desktop Support Team.
• Monitor IT helpdesk system and ensure timely resolution of support tickets.
• Ensure operational integrity of college IT systems.

Skills

Leadership and Team Management

Operational Efficiency

Technical Problem-Solving and Guidance

Customer Service Orientation

Analytical Thinking

Education

Relevant professional certifications (e.g., ITIL, Microsoft)

Tools

M365 ecosystem

Job description

A college in the United Kingdom is looking for a Deputy Head of IT Services to lead the Desktop Support Team and ensure smooth IT operations across all sites. This role includes supervising staff, managing helpdesk systems, and resolving complex IT issues. The ideal candidate will have a solid background in IT support and team leadership, with excellent organizational, communication, and problem-solving skills. They will actively contribute to IT projects and provide mentoring to team members, fostering a collaborative environment.