IT Service Owner

HSBC; Sheffield; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading banking organization in Sheffield is seeking an IT Service Owner to oversee delivery and support of IT services. This role includes engaging with stakeholders, ensuring compliance with governance frameworks, and promoting process improvement. Ideal candidates have experience in service management and cloud technologies. The organization offers competitive pay and hybrid work options.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Proven experience in service management and IT operations within a global organization.
• Experience with zSeries Mainframe is advantageous, not essential.
• Strong ability to prioritize competing demands while maintaining high standards.

Responsibilities

• Serve as a point of escalation for IT Service Management.
• Support migration of IBMz capabilities to new technologies.
• Engage with stakeholders to maintain visibility of service performance.

Skills

Service management experience

IT operations experience

Cloud platforms knowledge (AWS, Azure, GCP)

Experience with APIs

Stakeholder engagement

Analytical skills

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Core Banking (Global) is responsible for the development and maintenance of HSBC Core Banking platforms globally. This role sits within Core Banking (UK), specifically the Retail Processing System (RPS), the Core Banking platform of HSBC UK.

The IT Service Owner (ITSO) is the designated individual accountable for the ongoing delivery and support of an IT service. Acting as a single point of contact, the ITSO ensures that all inquiries related to the service are addressed effectively.

The Technology Service Owner (TSO) is responsible for ensuring that one or more technology services comply with HSBC’s governance framework, including all relevant policies, procedures, and controls.

You will be responsible for:

• Serve as a point of escalation for IT Service Management, Business Service Owners, and First Line of Defence functions.
• Support the migration of IBMz capabilities to new and emerging technologies (e.g. cloud) while ensuring existing governance and compliance standards are maintained.
• Engage with internal and external stakeholders to maintain visibility of service availability, performance metrics, risk appetite, incidents, and control effectiveness.
• Promote collaboration across teams to ensure process consistency and drive continuous improvement in service management execution.
• Provide guidance on governance and adherence to service management processes.
• Understand and manage the key control requirements of services, including but not limited to Service Continuity, Capacity Management, Cyber Security, Access Control, Disaster Recovery, Performance Monitoring, Configuration Management
• Ensure accurate service records within the HSBC’s Technology Inventories.
• Oversee day-to-day service capacity and performance, reviewing metrics regularly to identify risks and constraints.

To be successful in this role you should meet the following requirements:

• Proven experience in service management, and IT operations within a Global organisation.
• Experience with zSeries Mainframe (advantageous, not essential).
• Proven experience working as a Technology service manager on cloud platforms (AWS, Azure, GCP) and other modern technology services
• Experience with APIs
• Ability to build and maintain effective working relationships across multiple geographies.
• Excellent planning, organisational, analytical, and time management skills.
• Strong ability to prioritise competing demands while maintaining high standards of delivery.
• Experience engaging with stakeholders at all levels of an organisation.

This role is based in Sheffield and offer hybrid working.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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