IT Service Manager (ServiceNow) - Lead ITSM & SIAM (Hybrid)

La Fosse Associates; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment firm is searching for an experienced IT Service Manager to enhance ITSM maturity and ensure high-quality service delivery. The role involves leading Major Incident Management and overseeing support operations in a complex, multi-supplier environment. Ideal candidates will have a strong operational background in ITSM, proven leadership in SIAM and SRM, and the ability to effectively engage with senior stakeholders. This position is hybrid, offering flexibility in location.

Qualifications

• Experience in leading Major Incident Management operations.
• Strong background in IT Service Management and support.
• Ability to manage Service Integration and Management activities.

Responsibilities

• Lead Major Incident Management and day-to-day support operations.
• Manage Service Integration and Service Relationship Management.
• Drive continual improvement and ITSM process maturity.
• Advise senior stakeholders with clear communication.
• Adapt to multiple roles as required.

Skills

Operational ITSM background

Hands-on Major Incident Management leadership

SIAM expertise

Stakeholder management

Proactivity

Job description

A recruitment firm is searching for an experienced IT Service Manager to enhance ITSM maturity and ensure high-quality service delivery. The role involves leading Major Incident Management and overseeing support operations in a complex, multi-supplier environment. Ideal candidates will have a strong operational background in ITSM, proven leadership in SIAM and SRM, and the ability to effectively engage with senior stakeholders. This position is hybrid, offering flexibility in location.