IT Service Manager: Lead Seamless Delivery & Transitions

Lincolnshire Co-op; Bracebridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading co-operative organization in Lincolnshire is seeking an experienced IT Service Manager to enhance IT service delivery. This role involves managing service relationships, leading service transitions, and supporting incident management. The ideal candidate will have a background in IT, strong customer service skills, and an understanding of ITIL principles. Benefits include generous annual leave, a pension scheme with employer contributions, and employee discounts across businesses.

Benefits

30 days annual leave

Pension scheme with up to 12% employer contributions

Generous colleague discount rates

Annual discretionary bonuses

Qualifications

• Proven experience as an IT Service Manager or in a similar role.
• Strong understanding of ITIL principles and practices.
• Experience in managing service transition activities.

Responsibilities

• Manage the IT service relationship with internal customers.
• Support change projects and lead service transition activities.
• Oversee vendor relationships and contract management.

Skills

Excellent customer service

Relationship management

Analytical skills

Problem-solving

Education

Degree in Information Technology or related field

Tools

Incident management tools

Job description

A leading co-operative organization in Lincolnshire is seeking an experienced IT Service Manager to enhance IT service delivery. This role involves managing service relationships, leading service transitions, and supporting incident management. The ideal candidate will have a background in IT, strong customer service skills, and an understanding of ITIL principles. Benefits include generous annual leave, a pension scheme with employer contributions, and employee discounts across businesses.