IT Service Manager

VIQU Limited; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service organization in Birmingham seeks an experienced IT Service Manager to oversee the full IT service lifecycle and ensure high service quality. You'll manage service portfolios and Change Management processes while collaborating with various stakeholders. Ideal candidates have over 7 years in IT Service Management with strong ITIL expertise and leadership experience. This opportunity offers competitive salary and a hybrid working model.

Benefits

Competitive salary

Referral bonus up to £1,000

Qualifications

• 7+ years’ experience in IT Service Management.
• 3+ years in a leadership or managerial role.
• Strong understanding of risk management and compliance.

Responsibilities

• Lead the full IT service lifecycle.
• Oversee service portfolio alignment with strategic objectives.
• Manage Change and Release Management processes.

Skills

ITIL processes expertise

Stakeholder communication

Vendor management

Education

ITIL v3 Foundation

Advanced ITIL certifications

Tools

ServiceNow

BMC Remedy

Job description

IT Service Manager

Birmingham – Permanent – Competitive Salary – Hybrid

VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enterprise.

Key Responsibilities of the IT Service Manager :

• Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.
• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.
• Manage the Change and Release Management processes – planning, testing, and deploying releases with minimal disruption.
• Chair and facilitate CAB meetings, ensuring controlled and effective change execution.
• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well‑documented services.
• Maintain service data accuracy within ITSM tools and drive continuous process improvements.

Key Requirements of the IT Service Manager :

• 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.
• Strong understanding of risk management, compliance, and governance frameworks.
• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.
• ITIL v3 Foundation; advanced ITIL certifications highly desirable.
• Excellent stakeholder communication and vendor management skills.

IT Service Lifecycle Manager

Birmingham – Permanent – Competitive Salary – Hybrid

Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at belle.hegartyviqu.co.uk

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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