IT Service Lifecycle Manager / IT Service Manager

DGH Recruitment Limited; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Lifecycle Manager to join a client in Birmingham. The role involves leading service lifecycle processes, managing Change and Release Management, and ensuring alignment with business objectives. The ideal candidate will have over 7 years of IT Service Management experience, including a leadership role overseeing ITIL processes. Advanced ITIL certifications are preferred, along with proficiency in ITSM tools like ServiceNow. This is a permanent position offering an exciting opportunity to drive service excellence.

Qualifications

• 7+ years in IT Service Management required.
• 3+ years in a leadership role managing ITIL processes.
• Expertise in managing the full lifecycle of IT services.

Responsibilities

• Lead the Service Lifecycle process for business needs.
• Oversee service portfolio alignment with strategic objectives.
• Manage the Change and Release Management processes.

Skills

ITIL Foundation v4

Service Management

Change Management

Release Management

Stakeholder Communication

Education

Advanced ITIL certifications

Minimum of 7 years in IT Service Management

Leadership or managerial experience

Tools

ServiceNow

BMC Remedy

Job description

Job Description

IT Service Lifecycle Manager / IT Service Manager

A fantastic opportunity has arisen for an IT Service Lifecycle Manager / IT Service Manager to join our Birmingham based client on a permanent basis.

Responsibilities and Duties

• Lead the Service Lifecycle process to ensure that new and existing services meet business needs and are scalable and sustainable.
• Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities.
• Oversee the service portfolio, ensuring that all services are aligned with the organisation's strategic objectives and deliver value and that all services contain up-to-date and accurate information.
• Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption.
• Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders.
• Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.
• Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.

Knowledge, Skills and Experience

• Certified ITIL Foundation v4 (preferred)
• Advanced ITIL certifications (preferred)
• Minimum of 7 years of experience working in IT Service Management.
• Minimum of 3 years in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.
• Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement.
• Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
• Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
• Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
• Strong ability to communicate and set expectations with stakeholders and third parties.

IT Service Lifecycle Manager / IT Service Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business